HR Svc Center Coordinator - Temporary

HR Svc Center Coordinator - Temporary

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team :

• Assisting with the coordination of hiring and onboarding process; dispositioning applicants, creating offer letters, launching background checks
• Ensures completion of all new hire onboarding processes
• Maintains employee files
• Responds to employee and management inquiries
• Processes standard reports from a variety of systems
• Provides first point of contact support to incoming calls / emails, answer questions, resolve issues and respond to inquiries related to HR processes and systems
• Records caller inquiries, all notes and action steps taken for resolution within the case management platform
• Maintains customer contact until request is resolved, including providing status updates and resolution
• Provides accurate, consistent and timely responses to HR Process, system and policy requests which are routine requests and require limited research
• Escalates complex inquiries requiring interpretation to supervisor
• Provides document support by managing incoming and outgoing forms, information, etc.
• Documents all employee relation concerns that are brought forward, gathering as much detail as possible to have full understanding of the issue / concern. Escalate to appropriate person for next steps
• Identifies and resolves the customers issues and anticipates future needs by explaining / suggesting / providing additional information that the customer needs to know
• Meets key performance measures such as first call resolution, average answer speed and call quality
• Other duties as required and assigned

What you need : (requirements)

Bonus if you have : (Preferred requirements)

What you gain from joining our team : (benefits)

Join our Team!