Talent.com
Customer Service Representative

Customer Service Representative

Flexaust IncWarsaw, IN, US
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Job Description

Job Description

Description : Qualifications :

  • Ability to do mathematical calculations and grammar skills usually acquired through a 12th grade education.
  • Good telephone diplomacy and record of attendance.
  • Working knowledge of calculator, products, ability to cross reference competitor’s product, computer entry, and transmission.

Typical Duties and Essential Responsibilities :

  • Clarifies descriptions, checks prices, and assigns plant mail and telephone purchase orders daily.
  • Compares and matches confirmations with telephone orders for accuracy.
  • Timely processes change orders, quotations, material return authorizations and cost requests.
  • Maintains and keeps current regional open order file.
  • Monitors ship dates and advises customers of order status.
  • Upon request, expedites and traces overdue purchase orders as well as figures freight costs.
  • Timely follow-up on quotes and sample orders.
  • Performs any other related duties as assigned by immediate supervisor and other management as required.
  • Quantifiable Measures :

  • Timeliness of mail and telephone orders daily, accuracy of required reports and description clarification and plant assignment.
  • Open order file current and correct.
  • Accuracy of pricing.
  • Proofreading and expediting current and accurate.
  • Filing current and correct.
  • Quotations, change orders, cost requests, and material return authorizations current and correct.
  • Requirements : Qualifications :

  • Ability to do mathematical calculations and grammar skills usually acquired through a 12th grade education.
  • Good telephone diplomacy and record of attendance.
  • Working knowledge of calculator, products, ability to cross reference competitor’s product, computer entry, and transmission.
  • Typical Duties and Essential Responsibilities :

  • Clarifies descriptions, checks prices, and assigns plant mail and telephone purchase orders daily.
  • Compares and matches confirmations with telephone orders for accuracy.
  • Timely processes change orders, quotations, material return authorizations and cost requests.
  • Maintains and keeps current regional open order file.
  • Monitors ship dates and advises customers of order status.
  • Upon request, expedites and traces overdue purchase orders as well as figures freight costs.
  • Timely follow-up on quotes and sample orders.
  • Performs any other related duties as assigned by immediate supervisor and other management as required.
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    Customer Service Representative • Warsaw, IN, US

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