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Desktop Support Specialist

Desktop Support Specialist

CoforgeAlpharetta, GA, US
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Overview

Senior Executive Talent Acquisition @ Coforge | MBA in HR and Marketing

Job Title : Desktop Support Specialist

Skills : Level 2 technical support, Purchase desktop hardware & software, Active Directory, Rotating on-call support

Experience : 2-5 Years

Job Type : Contract

Location : Alpharetta, GA

Responsibilities

  • Provide Level 2 technical support to end-users through in-person, phone, and remote assistance.
  • Provide clear documentation in tickets and escalate to the appropriate support team or vendor where needed.
  • Build and image computers for new users or replacement PCs.
  • Follow standard Incident Management & Service Request processes and help maintain our Knowledge Base.
  • Purchase desktop hardware & software.
  • Create and update Active Directory accounts.
  • Leverage 3rd party vendors to resolve issues & fulfil requests.
  • Support onsite office technology including printers, cameras, displays, etc.
  • Rotating on-call support on weekends.

Seniority level

  • Entry level
  • Employment type

  • Contract
  • Job function

  • Information Technology
  • Industries

  • IT Services and IT Consulting
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    Desktop Support • Alpharetta, GA, US

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