Sales Support Specialist- Promotional Products Industry

About us : Hi! We're Storm Creek- a women-owned, B-Corp certified, sustainably-made clothing brand that cares deeply about doing good. We proudly donate over 5% of our profits to environmental and community causes. Here's a bit more about us so we can really get to know each other.

From sparking curiosity to fueling our growth mindset, we're all about purposeful action and relentless innovation. "Good enough" isn't in our vocabulary-we aim higher, think sharper, and collaborate harder. And giving back? That's in our DNA. We're charging full steam ahead to hit $5 million in charitable donations by 2030. Turns out doing good can look good, too.

We're honored to be named one of PPAI's Greatest Companies to Work For in 2024, ranked in the top 1% of promo products suppliers nationwide as #33 on PPAI 100, and a proud member of Minnesota Keystone at the 5% giving level. Translation? We're a fantastic place to work. Ready to see what all the buzz is about? Come join the fun!

ATTENTION :   This role is open to candidates with direct experience in the promotional products industry. If you meet this requirement, please click  this link  to answer a few brief questions about your experience. Thank you!

Position Overview :

As a Sales Support Specialist, you are an important member of our sales team. This position is responsible for customer service, account support, and sales support functions for Storm Creek distributor customers in the Promotional Products Industry. This position can be done remotely if you are not located in Minnesota.

The ideal candidate is a highly motivated self-starter with proven promo industry customer service experience with the tenacity to get things done. You are eager to dig in and support our sales representatives and customers and use your keen attention to detail to ensure an amazing Storm Creek customer experience.

Primary Responsibilities :

• Provide outstanding service and support to all sales activities within designated accounts.
• Collaborate with inside and outside sales reps to bring orders to successful fruition and provide over-the-top service.
• Deliver timely, friendly, and knowledgeable customer communications, via phone, live chat, and email.
• Ensure an excellent new customer onboarding experience.
• Develop ongoing relationships with customer and demonstrate Storm Creek's commitment to consistent service and follow through.
• Respond to requests for virtuals, samples, marketing resources, and other assistance.
• Utilize Storm Creek's ERP system to obtain / manage / facilitate order information.
• Pay close attention to all open orders daily and ensure they are moving along to meet customers' in-hands dates.
• Ensure order issues are researched, resolved, and appropriately communicated.
• Contribute to improve processes and procedures.
• Maintain, enter, and expand customer and account data in the CRM and ERP systems.
• Actively participate in weekly team (L10) meetings, huddles, and updates.
• Maintain ongoing education on Storm Creek styles, features, colors, prices, etc.
• Assist with other duties and projects as assigned.

Desired Skills & Experience

What Storm Creek Can Offer You : We offer a comprehensive benefits package, including Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Employee Assistance Program, and 401(k). Teammates may also be eligible for 15 days of PTO, 8 volunteer hours, and 8 company holidays (plus one floating holiday per year). Salary ranges from $45,000 to $70,000 per year.

Storm Creek is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Ready to join us? Let's make an impact together at Storm Creek!