Customer Success Manager

Job Description

Job Description

Description :

As a Customer Success Manager , your role is to serve as a trusted partner to our customers, ensuring they receive maximum value from our software solutions. As a key member of the sales team, you will be the intermediary between different roles within the company to give the customer the best support possible—building long-term partnerships and proactively working to drive satisfaction, retention, and growth. Your ability to understand customer needs and align them with our products will be essential in helping both our customers and our company succeed.

Job Responsibilities

Relationship Management & Engagement :

• Work alongside the Account Executive as a primary point of contact for your accounts, fostering trust and credibility with stakeholders at all levels.
• Assist customers in engaging the right resource for troubleshooting issues, beginning new projects, invoicing questions, and product inquiries
• Identify and encourage satisfied customers to become advocates by providing testimonials, references, or case studies.
• Regular communication with customers on upcoming events, webinars, and any sales expansion initiatives

Customer Retention :

Problem-Solving & Collaboration :

Account Management :

Requirements :

Education / Qualifications :

Starting Salary Range : $70,000 - $78,000

About the Team :

We build the no-code enterprise application platform (a.k.a. “EAP”) that is used by Nextworld’s customers and partners to create and run enterprise-grade business solutions. We have a knack for abstracting complex technical concepts into no-code facilities that are straightforward to use. The Platform allows for the development and execution of involved, integrated business applications — complete with workflow, business logic, eventing, external callouts, notifications, various user experiences, artificial intelligence, and more. Examples of applications suites built on the Platform are enterprise financials, sales, inventory, manufacturing, and real estate.

To see more of the product, including the Platform, and many application suites built on it go to https : / / www.nextw.com / .

Benefits of this Role :

Position located in Overland Park, KS. Nextworld's hybrid model has co-location in-office days on Tuesdays, Wednesdays, and Thursdays.

EQUAL EMPLOYMENT OPPORTUNITY : Nextworld is an equal-opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws, national origin, disability, veteran status, or other legally protected characteristics.

Nextworld participates in the E-Verify program. Learn more about the E-Verify program. https : / / www.e-verify.gov /

Nextworld is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Nextworld makes hiring decisions based solely on qualifications, merit, and business needs at the time.