Activations Engineer II - Digital Services, Telecommunications

Overview

This Activation Engineer II is responsible for providing test and turn-up expertise for all VoIP and Data products. To be considered for this position, a candidate must demonstrate a consistent ability to adhere to and promote the core competencies listed below.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides service installation management for all Digital Voice customers.
• Interacts daily with complex SIP and Ethernet packet analysis to detect and fix call processing / registration issues.
• Creates, maintains, and updates internal documentation as necessary, including but not limited to process documentation, troubleshooting guides, Technician Rating Forms, modem report Card, etc.
• Utilizes internal systems to process trouble tickets with external carriers and internal resources.
• Maintains the acceptable standards of efficiency and quality established by the company in order to ensure customer satisfaction. Identifies opportunities for process improvement that will result in demonstrated increases in production quality, efficiency, or quantity.
• Adheres to all policies, practices, and standards of the Company and our clients to ensure good order and discipline on the production floor.
• Availability to provide after-hours support via a rotating On-call program.

In addition to these essential duties and responsibilities, Activations Engineers should be able to handle large projects, escalations, process improvement ideas and be a resource development for the company as a whole. This also includes :

Manages the installation and configuration of CPE for VoIP and WAN connectivity to customers LAN including but not limited to :

Failover Devices (Cradlepoint, Skyus)

Broadband Circuit Testing and Analysis

Performs portal-based equipment configuration such as but not limited to : Cradlepoint, Ubiquiti, Adtran, Sophos

Ability to provision, test, and work in the following systems : Broadsoft / Metaswitch, QuickBase, Team Viewer, Field Nation, Ubiquiti, Polycom ZTP, Panasonic ZTP, ObiHai ZTP, Adtran, SharePoint, Cradlepoint, Solar Winds, Redshift

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE REQUIREMENTS

Bachelor\'s Degree in a technical field preferred; a minimum of 5 - 7 years\' experience in any of the following fields, or a combination of education and experience is required - Provisioning, Activations, Test and Turn-Up, VoIP premise technician, LAN / IT Premise Technician. Preferred Certifications : Network +, A+, CCENT, CCNA. Knowledge of data networking, including : TCP / UDP, RTP, ICMP, ATM, SIP, VPN, MPLS, Frame Relay, routing, bridging, and switching. Understands and applies WAN connectivity knowledge; understands and applies LAN connectivity knowledge including VLANs; understands and applies VoIP product knowledge; understands and applies inside wiring knowledge for data and voice service cross connections and / or line repair. Experience with testing integrated hardware and software solutions.

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