Quality Assurance Coordinator

This position is (1) day a week, (8) hours per day.

Chicago Methodist Senior Services (CMSS) is a nonprofit, nonsectarian organization providing an array of programs and services to older adults across Chicagoland.

POSITION SUMMARY

Responsible for supporting the home service program through auditing and compliance tasks.   Follows and ensures all regulatory standards are met while maintaining a quality program.

ESSENTIAL JOB FUNCTIONS

• The core function is auditing of client files, auditing of service through service monitoring calls, emails and any additional auditing tasks as needed.
• Attention to detail, a must.
• Regular, punctual attendance.
• Prepares timely and detailed documentation of incoming program communications.
• Create and maintain hard copy and electronic files for all clients.
• Support Senior Program Supervisor with monitoring the compliance of all direct care employees training schedules & assignments
• Able to use business office equipment (i.e. : computers, phones, xerox / copier / fax, shredder, etc.).
• Maintain office supply inventory.
• Willingness to support clients in the field as a fill-in Care Partner, if needed.
• Other duties as assigned.
• QUALIFICATIONS & EXPERIENCE

To be successful in this multi-faceted job, an individual must be able to perform each essential duty satisfactorily.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Passion for and experience serving older adults, including servicing those with memory care needs.

Excellent communication skills, both verbal and written.   Excellent command of the English language (reading, writing, speaking).

Ability to stay on point when communicating, with the ability to synthesize and share only applicable information.

Auditing and compliance experience a plus.

The ability to regulate one’s self under stressful circumstances, while seeing the larger picture is required.   As is the ability to self-care and laugh.

EDUCATION, CERTIFICATES, LICENSES & EXPERIENCE

Minimum Associate’s Degree preferred.

Two to four year’s experience, in health care arena, assessing clients, case management, gerontology, social work.