Talent.com
CRM Administrator

CRM Administrator

SMC CorporationNoblesville, IN, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Posted Thursday, July 17, 2025 at 4 : 00 AM

PURPOSE :

  • The Global CRM Administrator will be the primary resource for troubleshooting and resolving CRM-related tickets and issues for SMC globally. This role will work with other components of the Sales Enablement team to create and maintain documentation for completing tasks in the CRM both for administrators and for end users. This role will serve as a subject matter expert for the CRM in conversations with all levels of CRM users and management. CRM Admin will Ensure the CRM system is managed effectively and that changes are implemented in a controlled and responsible manner in congruence with the purpose and policy of the organization.

ESSENTIAL DUTIES :

  • Conduct advanced technical troubleshooting in SugarCRM to resolve tickets and issues for end-users, managing portal cases and bug-fix requests with SugarCRM as needed
  • Answer questions for regional administrators and CRM champions globally to help support all global CRM end users
  • Create, develop, and maintain the core content of technical documentation, guides, training materials and support resources as it pertains to the CRM, in partnership with the sales education resource developer
  • Participate in enhancement planning discussions, helping to brainstorm solutions, set priority, and create a plan for solving the business need within the timeline.
  • Write and manage knowledge base articles and enhancement release notes to be used for CRM support purposes
  • Develop potential solutions for future enhancements of the CRM in a UAT environment and lead solution demonstrations
  • Build and manage reports, dashboards, and data integrations in the CRM to support business needs
  • Conduct insightful analyses on operational CRM case trends, challenges, and opportunities; recommend and implement solutions that drive efficiency improvements
  • Work cross-collaboratively with other SMC teams and CRM project teams to plan for CRM integrations and provide high-quality, data-driven insights to leadership.
  • Manage multiple short- and long-term projects simultaneously under changing and challenging constraints
  • Continuously develop and present innovative ideas based on a data driven approach to improve current business practices and to drive sales growth objectives
  • Other duties as assigned

    • PHYSICAL DEMANDS / WORK ENVIRONMENT :

  • Maintain a sustainable posture in a seated position for prolonged periods of time.
  • Work requires extensive work using a computer
  • Some travel may be required (10% or less)
  • Responsibilities may require evening and weekend travel / work to support the needs of the business.

    • MINIMUM REQUIREMENTS :

  • Bachelor's degree in a related field.
  • 5 years of work-related experience
  • Experience supporting a CRM platform required (SugarCRM experience preferred)
  • Strong presentation skills, communication skills, and ability to work with senior management
  • Demonstrated success building relationships across all levels within an organization
  • Strong judgement skills and ability to work in an unstructured environment with minimal oversight.
  • Ability to maintain an advanced knowledge of various operational systems such as ERP,
  • CRM, WMS, LCM, Helpdesk, Data Analytic software
  • Must be proficient in MS Suite products and like tools
  • Strong time management skills with ability to multi-task and complete work within set deadlines.
  • Excellent communication (oral and written) and problem-solving / troubleshooting skills.
  • Must be able to read / write / speak and understand English.

    • For Internal Use Only : Admin001

    Job Family Administration, Facilities & Secretarial

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Crm Administrator • Noblesville, IN, US

    Job_description.internal_linking.related_jobs
    Account Administrator

    Account Administrator

    Envita SolutionsUSA, Indiana, Indianapolis
    serp_jobs.job_card.full_time
    Envita Solutions, formerly known as Heritage Interactive Services, is a leading total waste management partner.The company is dedicated to fostering a healthier planet by transforming complex waste...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Mgr Continuous Improvement

    Mgr Continuous Improvement

    The Hershey CompanyWhitestown, IN, United States
    serp_jobs.job_card.full_time
    The Continuous Improvement Manager will help create a zero-loss culture within our manufacturing network by developing and implementing process improvements and building operator capabilities in a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Finance Advisor - AI Trainer

    Remote Finance Advisor - AI Trainer

    Data AnnotationAnderson, Indiana
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sales Representative - Completed Training Required

    Sales Representative - Completed Training Required

    Platinum Supplemental InsuranceKokomo, Indiana
    serp_jobs.job_card.full_time
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sales Representative - 4 Day Work Week

    Sales Representative - 4 Day Work Week

    Platinum Supplemental InsuranceAnderson, Indiana
    serp_jobs.job_card.full_time
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    CRE Portfolio Manager

    CRE Portfolio Manager

    Northwest BankFishers, IN, United States
    serp_jobs.job_card.temporary
    The CRE Portfolio Manager is responsible for the ongoing monitoring process for the Bank's CRE commercial loans to ensure timely and accurate risk ratings and compliance with credit policy, loan ag...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Insurance Sales Representative - Completed Training Required

    Insurance Sales Representative - Completed Training Required

    Platinum Supplemental InsuranceKokomo, Indiana
    serp_jobs.job_card.full_time
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Contracts Manager

    Contracts Manager

    Vaco by HighspringRemote, IN, US
    serp_jobs.filters.remote
    serp_jobs.job_card.permanent
    This role will lead complex negotiations, streamline processes, manage risk, and shape the legal framework that supports the company’s continued growth. This position is 100% remote, but must reside...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Sales Representative

    Sales Representative

    LIBERTY NATIONALZionsville, IN, US
    serp_jobs.job_card.full_time
    A Sales Career That Grows With You.Are you looking for a career path that gives you the freedom and flexibility to control your schedule, but also has the security and stability of a large company?...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Finance Director - AI Trainer

    Remote Finance Director - AI Trainer

    Data AnnotationAnderson, Indiana
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Business Applications Commercial Loan Administrator I

    Business Applications Commercial Loan Administrator I

    Busey BankCarmel, IN, United States
    serp_jobs.job_card.full_time
    The Business Applications Commercial Loan Administrator I understands Commercial Lending processes and technology, and is responsible for providing system administration, technical guidance, and su...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Claims Administrator - ADESA Assurance

    Claims Administrator - ADESA Assurance

    ADESAIndianapolis, IN, US
    serp_jobs.job_card.full_time
    ADESA, a Carvana-owned company, currently operates over 50 locations throughout the U.Our auto auctions, some up to 200 acres, provide a wide array of vehicle services that surround our wholesale v...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Administrator

    Administrator

    TradeJobsWorkforce46104 Arlington, IN, US
    serp_jobs.job_card.full_time
    Administrator Job Duties : Answers the telephone and provides exceptional customer service to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Claims Administrator

    Claims Administrator

    Employment OpportunitiesIndianapolis, IN, US
    serp_jobs.job_card.full_time
    At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and re...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Claims Administrator - Automotive

    Claims Administrator - Automotive

    CarvanaCarmel, Indiana
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Claims Administrator - ADESA Assurance ADESA HQ - Indianapolis About Us&...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Sales Representative

    Sales Representative

    Arrow Services, Inc. (Arrow Pest Control)Kokomo, IN, US
    serp_jobs.job_card.full_time
    Sales Representative – Pest Control Services.Equivalent to about $39,000 / year base pay, plus 10–12% commission opportunities). Some flexibility required for customer appointments or busi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Advanced Practice Provider - Pulm CC, CHS

    Advanced Practice Provider - Pulm CC, CHS

    Community Health Network, INC.Indianapolis, IN, US
    serp_jobs.job_card.full_time +1
    Exceptional care, simply delivered, is what sets Community Health Network apart and what makes us a leading not-for-profit, provider-led, multi-specialty healthcare destination in central Indiana.W...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Safety Office Administrator

    Safety Office Administrator

    Carter Logistics LLCAnderson, IN, US
    serp_jobs.job_card.full_time
    Carter Express / Carter Logistics.As a team member at Carter Express Operations, you will be a part of Carter Express’ competitive and lively work environment. Responsible for ensuring the accur...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Outside Insurance Sales - Completed Training Required

    Outside Insurance Sales - Completed Training Required

    Platinum Supplemental InsuranceAnderson, Indiana
    serp_jobs.job_card.full_time
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    CRE Credit Analyst II / III

    CRE Credit Analyst II / III

    Busey BankCarmel, IN, United States
    serp_jobs.job_card.full_time
    The CRE (Commercial Real Estate) Credit Analyst provides accurate, timely, and succinct credit analysis to support the company's portfolio management and new business development efforts.Financial ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30