General Manager

Job Description

The General Manager oversees the daily operations of our Austin cafes, ensuring exceptional hospitality, operational excellence, and team development. This role is both strategic and hands-on, requiring a leader who thrives in a fast-paced environment while fostering a supportive, inclusive workplace culture

Reports to : VP of Operations and People

Location : Austin, Texas

Category : Except

Position Requirements

• Certified Food Handler’s License.
• Daily presence in the café with 3-4 days on shift, to provide operational oversight and support.
• Ability to communicate regularly with team members, including occasional weekends and after-hours as needed.
• Commitment to upholding and modeling our vision, systems, and culture.
• Demonstrated people management abilities with a focus on empathy, inclusivity, and respect.
• Strong written and verbal communication skills.
• Ability to multitask and stay focused in a dynamic environment.
• Willingness to participate in company events, meetings, and projects outside of day-to-day café operations.
• Extensive experience working with coffee at a professional level
• 4+ years of managerial experience in a café or restaurant environment

Core Responsibilities Operations & Finance

Team Leadership & Culture

Compliance & Safety

Business Development & Growth

Compensation & Benefits

o  Meeting minimum projected sales figures

o  20% Labor (25% inclusive of payroll tax)

o  20% Beverage Cogs

o  25% Overall Cogs

o  4.5+ star Google rating

o  75% + employee retention rate

What Success Looks Like

Equal Opportunity Employment

Black Fox Coffee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment is at-will as permitted by Texas law. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA).