Senior Manager, Lifecycle & Growth Marketing
Studs is a category-defining ear piercing and earring brand named one of "the 10 most innovative companies in retail for 2023" by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortmentall at an accessible price point.
Salary Range : $125,000-$155,000
Location : New York, NY
The Senior Manager, Lifecycle & Growth Marketing owns the strategy and execution of our CRM and paid media programs. This role is responsible for building and optimizing email, SMS, and performance marketing campaigns to drive customer acquisition, retention, and revenue growth. It requires hands-on channel expertise, strong analytical thinking, and close coordination with Creative, Brand, Merchandising, and Finance partners. The Senior Manager works cross-functionally and in partnership with agencies to deliver marketing initiatives that are both brand-aligned and performance-driven.
Key Responsibilities :
Lifecycle Marketing (Email, SMS, CRM)
- Lead end-to-end strategy and execution across lifecycle programs, including campaigns, flows, and automations
- Manage CRM agency to ensure on-time execution and continuous optimization of email / SMS content and segmentation
- Partner with Brand and Creative to brief and review lifecycle assets (e.g. email modules, GIFs, copy blocks)
- Own A / B testing roadmap for lifecycle (e.g. subject lines, send time, offer structure, content variations)
Growth & Paid Media
Oversee execution and performance of paid media across Meta, Google, and emerging channelsAlign paid campaigns to new product launches, seasonal promos, and retail-driving momentsAnalyze CAC, ROAS, and other paid KPIs; surface recommendations and optimization ideasPerformance Reporting & Testing
Maintain reporting tools and dashboards to track performance across lifecycle and paid channelsDeliver weekly and monthly recaps with clear insights and recommendationsPartner with Finance to forecast and reconcile budget allocations across CRM and paid mediaDrive continuous improvement through structured testing across copy, creative, targeting, and timingCross-Functional Collaboration & Vendor Oversight
Partner closely with Brand, Merchandising, and Creative to align campaign timing, messaging, and goalsCoordinate asset needs and campaign readiness across multiple stakeholdersOversee external vendors and agencies; set expectations, review performance, and ensure deliverables are metLead internal campaign planning meetings and represent performance marketing needs across the orgRequirements :
57+ years in CRM, lifecycle, or performance marketing roles with clear channel ownershipHands-on experience with Klaviyo (or similar ESP), Meta Ads Manager, Google Ads, and analytics toolsDemonstrated ability to manage marketing calendars, agency partners, and testing plansStrong analytical skills and ability to translate data into channel insightsExcellent cross-functional communicator, able to collaborate with Brand, Merch, Finance, and Creative partnersStartup or fast-paced consumer brand experience strongly preferredIndustry experience in jewelry, retail, or service-based brands is a plus but not requiredBenefits & Perks
Flexible Work Environment (3 days in office, 2 days work from home)Comprehensive Medical, Dental, and Vision Insurance (including a plan option with $0 in-network mental health visits)Access to Mental Health and Work / Life Resources including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)Voluntary Life InsuranceHealth and Commuter Tax-Advantaged AccountsStock Options in connection with the Company's Equity Incentive Plan401(k) Retirement Savings PlanPaid Time Off, Paid Safe & Sick Leave, and Paid Parental LeavePaid Sabbatical After 4 Years of ServiceExclusive Employee Discounts on Piercings and Jewelry (we've got your friends and family covered too!)Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!