PC Technician

Salary : $23.35 - $28.53 Hourly

Location : West Allis, WI

Job Type : Permanent full time

Job Number : 2025-00356

Department : Information Technology Department

Opening Date : 09 / 22 / 2025

Description

Are you thorough, detail-oriented, and proactive-always anticipating the next step? If so, this opportunity is for you! As a PC Technician, you will navigate help desk tickets and phone calls efficiently, keeping coworkers productive and requests moving forward. You'll use your ingenuity to troubleshoot issues, support critical software, and configure systems as needed, all while playing a key role in maintaining and improving the City's technology investments.

Enjoy a competitive benefits package that includes contributory medical and fully paid dental benefits, a contributory dual pension program, and generous paid time off. West Allis residents also earn an additional 5% on top of the pay range. Learn more and apply today!

Examples of Duties

• To Provided help desk by phone and / or email to all City staff. Which includes software, hardware, and network.
• Provides on-site technical support to all City staff.
• Check Windows update Server to ensure all network workstations are up to date with software patches.
• PC Technicians assist in creating help documents for both IT staff and City users.
• Check Library's Deepfreeze Enterprise console software updater
• PC Technicians assist as need the IT Network Technicians to help maintain the City's network and solve network issues.
• Handle departing user requests. Deactivating account access and returning IT equipment to inventory.

Qualifications

Benefits include : Time off Bank with the ability to accrue up to 25 days in one year to be used at your discretion with management approval; nine (9) paid holidays; eligibility for health insurance the first of the month following thirty (30) days of service with choice of a PPO Plan or High Deductible Health Plan (with optional participation in a Health Savings Account) - both plans are contributory and cover the employee and his / her family; fully paid dental insurance covering the employee and his / her family, with eligibility the first of the first of the month following thirty (30) days of service; a dual pension system comprised of the Wisconsin Retirement Fund