LN Concerts, Operations Manager

Operations Manager

The Operations Manager will be responsible for leading and coordinating all aspects of facility operations and maintenance to ensure the venue operates efficiently and delivers an excellent experience for every event. This includes providing strategic direction and hands-on oversight of front-of-house and back-of-house functions, managing preventive maintenance programs, overseeing third-party vendor and contractor relationships, working with municipal and regulatory partners, developing and executing staffing plans, and ensuring smooth set-up and tear-down for events. The ideal candidate will be committed to maintaining high standards of safety, service, and operational performance while fostering a positive and collaborative work environment.

What This Role Will Do :

• Lead all venue operations with authority and precision, ensuring flawless execution across FOH, BOH, security, ticketing, guest services, and facility maintenance for events ranging from intimate shows to 18,000+ capacity concerts.
• Own the annual operational budget forecast, control labor and overhead costs, manage payroll, and track variances to meet or exceed financial performance targets.
• Recruit, develop, and lead a high-performing team of full-time managers, supervisors, and 200+ seasonal event staff, fostering a culture of excellence, accountability, and inclusivity.
• Oversee event-day operations with a command presence, directing ingress / egress, real-time incident resolution, emergency response coordination, and on-site vendor / sponsor activations.
• Serve as the operational liaison with municipal agencies, including police, fire, rescue, traffic control, and health inspectors, ensuring all events are compliant, safe, and city-supported.
• Safeguard operational integrity by maintaining surveillance systems, crowd control infrastructure, communication equipment, and venue assets in peak condition.
• Champion guest experience excellence, ensuring accessibility needs are met, service recovery programs exceed expectations, and fan milestones are celebrated.
• Enforce and elevate compliance with health, safety, liquor control, permitting, ADA requirements, and corporate standards.
• Deliver accurate, timely reporting, including incident documentation, operational KPIs, and required governmental filings.
• Partner cross-functionally with marketing, sponsorship, and production to ensure operational alignment with revenue-driving initiatives.
• Act as a culture carrier, modeling the organization's values of respect, integrity, teamwork, and operational excellence.

What This Person Will Bring :

Required :

Preferred :

Benefits & Perks :

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits :

Health : Medical, vision, dental, and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

Yourself : Free concert tickets, generous paid time off, including paid holidays, sick time, and personal days

Wealth : 401(k) program with company match, stock reimbursement program

Family : New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

Career : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

Others : Volunteer time off, crowdfunding match

Equal Employment Opportunity :

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of local ordinances and consistent with similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.

Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Hiring Practices :

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

The expected compensation for this position is : $64,000.00 USD - $80,000.00 USD Pay is based on a number of factors including market location, qualifications, skills, and experience.