Graduate Development Program, Associate Analyst, Community and Customer Management

Find your superpower with the Graduate Development Program

National Grid's Graduate Development Program (GDP) is a year-long development program for recent college graduates who aspire to take on future leadership roles in a dynamic, ever-changing industry. Graduates will shape the future of National Grid. Bringing fresh thinking, new perspectives, and exploring with energy, we'll give you real responsibility and an opportunity to move with purpose from day one - putting the power to supercharge your career in your hands.

Graduates start their careers at National Grid with an in-depth 3-week in-person Orientation which gives you exposure to all parts of the company, allows you to network with your Graduate cohort, GDP alumni, and senior leaders, and provides you with the opportunity to travel throughout our service territory in the northeast US. Following Orientation, you'll begin working in full-time position outlined below and take part in ongoing development activities including quarterly development sessions, active mentorship, and a Hackathon Project.

About the Position

Are you ready to dive into the world of community and customer management in the energy sector? As an Associate Analyst on the Community and Customer Management Team, you'll help manage a portfolio of Wholesale Generation Customers in New York State. Your role will involve building and maintaining day-to-day relationships with our customers, ensuring superior satisfaction, compliance with contracts and tariffs, and enhancing National Grid's corporate reputation. You'll be working with interconnected utilities, municipal power systems, and wholesale generators, as well as new developers of large-scale renewable generation projects like wind, solar, and storage. This is a fantastic opportunity to gain insights into the Transmission business and the challenges we face in the industry!

This is a hybrid role based in Syracuse, NY.

What You'll Do

In this role, you'll support the team with day-to-day customer work and special projects. Here's what you'll be up to :

• Customer Support : Assist with managing day-to-day relationships with our wholesale customers, ensuring they have a top-notch experience.
• Contract Management : Help account managers with contractual relationships and ensure compliance with all agreements.
• Project Support : Support the development of new or changing transmission interconnection projects, including large-scale wind and solar generation, battery storage, and transmission upgrades.
• Industry Research : Perform targeted industry research to support management needs and keep our strategies aligned with market trends.
• Performance Metrics : Assist in analyzing and evolving customer-focused performance metrics, reporting, and initiatives to drive continuous improvement.

What You'll Need

At National Grid, we're Superpowered

The world of energy is changing faster than ever. At National Grid, we keep people connected and society moving. But it's so much more than that. We're dreamers, big-thinkers, innovators, and builders. We're shaping the current, to change the future. We know that a clean, fair, and affordable energy future is in our hands. So, we explore with energy, with innovation and technology powering our progress, and helping us to find a better way to deliver energy to all. National Grid supplies us with the environment to make it happen - inspiring us, giving us time to recharge and providing a safety net on tougher days. But it's our people that provide our true superpower. They drive and sustain our growth, their unique differences only making us stronger. So join us, and power the future of energy. Find what makes you Superpowered.

More Information

Salary Range

Syracuse, NY $59,000 - $70,000 a year

You must reside within our existing footprint, which includes contiguous states (New York, New Jersey, Pennsylvania, Connecticut, New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont). Our hybrid working approach applies to all colleagues who have a role which has the flexibility to be done hybrid across the National Grid group. Operational requirements mean that not all roles are suitable for hybrid working. Managers are responsible for determining whether a role is conducive to hybrid working. A hybrid worker should also reside within a reasonable, commutable distance to their assigned primary office.

Applications close on November 16, 2025.

National Grid utilizes an assessment that evaluates the job qualifications / characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.