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Staffing Coordinator
Staffing CoordinatorLive Well Home Care • Bedford, Texas
Staffing Coordinator

Staffing Coordinator

Live Well Home Care • Bedford, Texas
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Join our team, where we are committed to providing exceptional care and support to our Veteran and elderly clients!

Schedule

Monday-Friday 12PM-9PM

Job Summary :

The Customer Service Representative (CSR) is responsible for ensuring that all home care clients receive the highest level of in-home care by providing qualified staffing for all authorized or requested hours.

Duties / Responsibilities :

  • Responsible for scheduling qualified PCA’s (personal care attendants) to work all authorized hours according to each client’s Service Plan.
  • Complete daily monitoring of all attendant timekeeping ensuring all hours are worked.
  • Maintaining an authorization / utilization percentage of 95% or greater
  • Ensure all communication with clients is documented in the Electronical Medical Record.
  • Maintain regular communication with clients and attendants to ensure satisfaction with service delivery.
  • Coordinate with leadership to provide documentation for client and employee incidents and complaints.
  • Attend daily and weekly meetings or huddles.
  • Assist with orienting new CSRs.
  • Other duties as assigned

Required Skills / Abilities :

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.
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