Program Manager (Mental Health Clubhouse - East)

Job Description

Job Description

Position Title : Program Manager – East Corner Clubhouse

Company Description : NAMI San Diego & Imperial Counties (National Alliance on Mental Illness) is a nonprofit organization that provides free education, support services, and advocacy to improve the quality of life of everyone affected by mental health conditions.

Primary Responsibilities / Function :

The Program Manager is responsible for the overall operation of the East Corner Clubhouse in El Cajon (San Diego) and ensures adherence to program deliverables and effective implementation of the Clubhouse International Model. The Program Manager will oversee business and administrative planning, effective use of resources, staff supervision and development, program reporting, and evaluation of progress towards deliverables. Assure program integrity and fidelity to International Clubhouse Standards, ensuring the highest quality of services are provided.

Duties and Responsibilities :

• Responsible for overall program operations, including fiscal and administrative management, risk management, quality assurance, contract compliance and development / implementation of policy and procedures.
• Provide leadership and vision to the Clubhouse members and staff, upholding the integrity of the Clubhouse International Model.
• Oversee quality of all program components, including Work Ordered Day programming, employment and education services, community support, social opportunities, and SSI Advocacy.
• Provide regular leadership and supervision to staff. Oversee hiring and retaining quality employees and facilitating their professional growth and development.
• On an ongoing basis, ensure that there is significant and meaningful participation of Clubhouse members in all aspects of the Clubhouse organization, maximizing members' skills, talents, engagement and leadership.
• Oversees facilities and safe work environment by ensuring equipment is in good operating condition and maintaining a clean and neat workplace.
• Participate in Transitional Employment Development and strengthen employer relationships for the Clubhouse. Fill in as needed for transitional employment sites.
• Collaborate with community partners and Advisory Board members to promote the growth and development of the Clubhouse and its standards.
• Communicate in a timely fashion with the COR via all of the following : mail, email, fax, telephone, and voice mail.
• Participate in scheduled provider meetings to further the development of an integrated system of care.
• Review / monitor data collection and reporting, ensuring required documentation adherence.
• Demonstrate knowledge in cultural and linguistic competency, co-occurring and gender responsiveness and trauma-informed care practices.
• Participate in Clubhouse evening, weekend, and holiday events, and model positive relationship building.
• Complete all trainings in a timely manner as required by NAMI San Diego in accordance with our program contract. This may include an out-of-state, two-week comprehensive training on the Clubhouse International Model.
• Other duties as assigned.

Accountability : Reports to Director for Clubhouses.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Minimum Requirements :

Due to our work with vulnerable populations and county contractor requirements, applicants will be required to undergo a background check following a contingent offer of employment and must receive satisfactory results prior to a final offer of employment. If you have any questions regarding this requirement, please feel free to reach out to HR@namisd.org.