IT Support Tech I

Overview

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Schedule : 8 : 00 am - 5 : 00 pm, may support on-call scheduling

How will you make an impact?

As an IT Support Technician , you will provide essential technical support to end users across Hunt Valley, Maryland locations, ensuring smooth operation of desktop systems, software applications, and network resources. You will play a key role in maintaining system reliability and user satisfaction through timely troubleshooting, clear communication, and adherence to safety and quality standards—especially within a regulated medical manufacturing environment where attention to detail and documentation integrity are critical.

What will you do?

• Provide on-site technical support across Hunt Valley locations; participate in on-call rotation for emergency response during and outside business hours.
• Respond to support tickets and monitor queues to ensure timely resolution of issues.
• Perform basic to moderately complex troubleshooting of desktops, laptops, and software applications.
• Support end users in person, via phone, or through remote tools with professionalism and clarity.
• Install, upgrade, and troubleshoot various software applications.
• Maintain accurate documentation and follow established IT policies and procedures.
• Create and update knowledge base articles to support consistent issue resolution.
• Ensure compliance with site and corporate safety, quality, and security policies.
• Collaborate with cross-functional teams to support production and operational priorities.
• Maintain a professional demeanor while providing technical support in a fast-paced, regulated environment.

How will you get here?

Education

Experience

Knowledge, Skills, Abilities

Physical Requirements

Work Environment

BE AWARE OF FRAUD : When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial information, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and / or your local police department. Any scam job listings should be reported to whatever website it was posted in.

The pay range for this role is $61,700 - $98,900. Job-related, non-discriminatory factors used to determine the actual offered rate include qualifications and experience, geographic location, education, external market data, and consideration of internal equity.

As part of the total rewards package, Jabil offers benefits to enhance your health, wealth, and resilience. These include medical, dental, and vision insurance plans; paid time off; paid parental leave; company-paid holidays subject to change yearly; 401(k) retirement plan; and employee stock purchase plan.

Senioriy level

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