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Business Development Representative

Business Development Representative

GEM Plumbing & Heating Services, LLCBoston, MA, US
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Business Development Representative

The primary purpose of this role is to drive revenue growth by selling HVAC, Plumbing, and Electrical Management Services and Products to NEW Commercial Prospects professionally, profitably, and ethically. Sales production will come from the opening of new accounts by executing the company's designed sales process (SANDLER).

The role of the Sales Representative for Homex Services Group is to exceed Baseline Sales Targets while maintaining a customer-focused service.

I. JOB REQUIREMENTS :

A. Sales Goals : Achieve Baseline Sales Targets and other objectives.

  • Sales Activity- Meets or exceeds minimum sales activity requirements. Contacts prospects over the telephone or in person and sets appointments.
  • Sales Approach-Uses Homex Services Group Sales Process, SANDLER, with presentations targeted to prospect buying motives.
  • Tools- Makes effective use of sales tools and product samples.
  • Profitability- Understands the components of profitability in our business and views it as unethical to sell any account which cannot make a reasonable profit.

B. Positive Impact : Makes a positive impact on all prospects, customers and colleagues.

  • Enthusiasm- Displays enthusiasm and treats all prospects with respect.
  • Appearance- Displays professionalism in appearance and mannerisms at all times.
  • Impact- Sales Literature, sales aids, marketing material and personal grooming are always current, neat, clean, and fresh looking.
  • Automobile- Automobile is kept neat, clean and in good repair.
  • C. Sales Knowledge : Maintains proficiency in sales knowledge and translates that knowledge into meaningful prospect benefits as appropriate including core competencies

  • Products (all Lines of Businesses)
  • Services
  • Operational Excellence
  • Competitive activities, intelligence, service, and sales techniques. Monitors and anticipates this competitive activity and provides prompt feedback to the Manager.
  • D. Planning : Manage time and territory effectively.

  • Keeps prospect system (HubSpot) for the territory current and accurate on a daily basis.
  • Prospect Identification- Identifies all prospects in the assigned territory utilizing personal prospecting.
  • Sales Activity Reports / Forecasting : Maintain accurate sales records. Pipeline reports, prepares sales activity reports accurately and meets deadlines as appropriate.
  • Leads- Generates leads and referrals to the level outlined by Manager.
  • Participate in industry / segment Trade Shows and Trade Associations to position our brand.
  • Market Research- Stay informed about industry trends, competitor activities and potential business opportunities.
  • E. Accounts Sold : Communicates necessary details of accounts sold to Operations and office staff to ensure successful installations and relationships. Ensures thoroughness and accuracy of new customer information paperwork by :

  • Ensuring business instructions regarding Health and Safety of our Colleagues, customers, other site contractors, the public and environment are followed.
  • Supporting our Technicians by working with Estimating on completing detailed surveys, carrying out physical inspections and completing a detailed report of work that is required to ensure customer expectations and requirements.
  • Attending all new account installations to ensure proper hand-off of customer requirements to operations. Activities include introducing main contacts to Technician or operations leadership, detailing placement of devices and communicating all conditions of sale to Technician and Operations Management
  • F. Organization : Organizes sales activities to maximize the time spent with viable sales prospects and current customers.

    G. Expenses : Incurs only necessary expenses and keeps accurate expense reports.

    H. Self-Improvement : Constantly works on self-improvement and learning.

  • Performance- Analyzes personal performance and learns from mistakes.
  • Development- Reacts positively and professionally to performance evaluations, appraisals, and feedback and works to improve development objectives.
  • Techniques- Stays current on sales techniques used by professional salespeople. Reads and studies available literature about professional selling.
  • II. PERSONAL REQUIREMENTS :

  • Deliver Results-Ensure that we achieve our Baseline Sales Targets, goals and objectives and ensure customer satisfaction.
  • Act Commercially-Have the ability to gather and make sense of large amounts of information and apply it to make business and customer focused decisions. Analyze problems thoroughly and make good and timely decisions.
  • Manage Yourself-Manage emotions to remain calm, focused and optimistic while dealing with a constant stream of demands.
  • Work with Others-Build relationships with Technicians, Directors, Vice Presidents, President and Marketing Colleagues to achieve our mission.
  • III. TRAINING REQUIREMENTS :

    A. Homex Services Group NEW Sales Representative Training Program (13 Week Course) and pass Certification.

    B. Homex Services Group Sales Methodology Program- SANDLER.

    C. Successfully completes the assigned courses in Interplay.

    D. Attendance at all Monthly Sales / Technical Meetings and Quarterly / Annual Sales Meetings.

    IV. ESSENTIAL JOB FUNCTIONS :

    A. Read, write, and comprehend training materials printed in English.

    B. Enter and exit Roof structures, crawl spaces; climb over and on top of structures; ascend and descend stairs and ladders.

    C. Use the appropriate personal protective equipment (PPE) for the situation.

    D. Tolerate a variety of environmental conditions, including seasonal weather, damp, and / or dusty locations.

    E. Tolerate sitting and driving a motor vehicle for extended hours each day.

    F. Travel as needed.

    Disclaimer Statement : This job description is not intended, nor should it be construed, to be an exhaustive list of all responsibilities, duties, skills, or working conditions associated with a particular job. It is intended to be only a general description of the principal requirements common to positions of this type.

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    Representative • Boston, MA, US

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