Field Service Operations Coordinator

Job Description

Job Description

Make Service Excellence Happen

Step into a role where autonomy and decisive action are part of your daily toolkit. As the Field Service Operations Coordinator, you’ll support a high-performing Service Organization, report to our National Process Service Manager, and directly shape customer satisfaction across busy, fast-moving business units.

A day in your world

You start by checking the pulse of the service group—reviewing open cases in Salesforce, prioritizing requests, and synchronizing with local Field Service Managers (FSMs) and Field Service Engineers (FSEs) across your assigned office(s). A customer call comes in with an urgent request—you route it, schedule and deploy the right FSE, and open a corresponding case. Next, you prepare a quote, help with a requisition and PO, and update an Ellison Service Agreement. Before lunch, you invoice a completed job and reconcile inventory transactions. In the afternoon, you jump into general office needs—replenishing supplies, sorting mail and UPS shipments—then close the day coordinating service projects and confirming tomorrow’s schedule.

What you’ll own

• Opening, coordinating, and managing service orders and service projects end-to-end
• Hands-on support for local FSMs and FSEs in assigned office(s)
• Routing incoming calls from internal and external customers to drive timely resolutions
• Producing quotes; scheduling and deploying FSEs; opening cases in Salesforce
• Assisting with requisitions and POs; creating and managing Ellison Service Agreements
• Customer invoicing and inventory management activities
• General office operations : supplies, mail, UPS, and related tasks

What you bring

Culture and impact

We’re known for our family atmosphere and a culture that prizes action, customer service, and sound decision-making. Our “Ellison Way” philosophy emphasizes adaptation—growing market share, deepening partnerships, delighting customers—and, above all, investing in people.

Curious about life here? Explore our Glassdoor.

Equal Opportunity

"Ellison Technologies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.”