Renewal Sales Manager

Mid-Market Renewals Manager

We're looking for a creative and motivated Mid-Market Renewals Manager to oversee the entire renewal lifecycle, ensuring smooth, timely renewals that set the stage for long-term success. Your focus will be on reducing churn risk, maximizing retention, uncovering expansion opportunities, and delivering a renewal experience that keeps customers invested in Envoy.

This role is part of Envoy's Customer Success organization. You'll work closely with Customer Success Managers, Sales, Finance, and Legal to drive seamless renewals and refine our processes as we scale. It's a high-impact, high-visibility role where you'll help shape strategy and strengthen customer relationships in a fast-moving environment, solving complex problems and delivering tangible results. This is an on-site position that requires 4 days a week (Monday through Thursday) in our Austin, Texas, or Denver, Colorado office.

You Will

• Own the end-to-end renewal lifecycle for Mid-Market customers, from first outreach through close.
• Engage stakeholders to gather requirements, clear roadblocks, and ensure on-time renewals.
• Craft proposals, negotiate terms, and partner with Finance and Legal to navigate procurement cycles.
• Act as the voice of the customer when risk is identified, surfacing insights that drive internal alignment and action.
• Spot at-risk customers early, forecast accurately, and take proactive steps to prevent churn.
• Track churn trends and competitive intel to inform strategy and strengthen Envoy's positioning.
• Drive multi-year renewals to stabilize revenue and reduce volatility.
• Identify cross-sell and expansion opportunities that create more value for Envoy and our customers.
• Partner across Sales, CS, Product, and Finance to ensure smooth renewals and share customer feedback.
• Help improve playbooks, processes, and tools as we scale.
• Use Salesforce, Vitally, and other CRM platforms to manage pipeline, stay organized, and maintain clean data.

You Have

You Are

You'll Get

If you have any questions related to compensation, please contact Recruiting after you apply.

By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.