Customer Success Manager

Customer Success Manager

LIFELENZ is a rapidly growing team of mathematicians, engineers, designers, computer scientists, strategists and client success experts based in the United States, Australia, Canada and the United Kingdom building a machine learning-based, advanced analytics workforce and human capital management platform. We have built and maintained over 20+ platforms over a 19-year period. We have won many awards for client delivery and collectively contributed to over 100+ global patents for complex software platforms. In the past 2 years, the business has been funded over $20M USD as we deliver metrics that will unlock our Series B funding in early Q1 2026, providing us with significant capital to accelerate our growth & expansion across verticals and geographies while further driving our dominance in the US QSR Top Brands market.

Our mission is to create optimized outcomes for both employers and employees.

LIFELENZ is an automated workforce and human capital management platform solving challenges related to onboarding, sales & labour forecasting, scheduling & time clock / keeping, insights & reporting and labour law compliance. It uses machine learning to automatically self-tune and self-manage models to a particular store with hyper-local attributes. The technology approach and analytic methodologies used enable the distribution across large-scale centralized ownership and highly fragmented franchised ownership companies.

What You'll Do

• Act as a trusted advisor : Build deep relationships with customers, understand their goals, and guide them toward success.
• Drive adoption : Deliver proactive check-ins, QBRs, and usage strategies to ensure customers achieve maximum value.
• Forecast and manage account health : Track sentiment, usage, and renewal / churn risk; communicate insights to leadership.
• Partner cross-functionally : Serve as the link between customers and internal teamsproduct, delivery, and engineeringadvocating for client needs and influencing roadmap priorities.
• Lead onboarding transitions : Work with Onboarding Specialists to ensure smooth handoffs into ongoing success management.
• Educate and enable : Deliver training, resources, and continuous learning opportunities to drive product adoption.
• Resolve critical issues : Manage escalations and navigate complex situationsanything from outages to change-management challenges.
• Travel : Visit key customers onsite and represent LifeLenz at client events and conferences.
• Build the function : Contribute to defining CS processes, playbooks, and best practices as part of our evolving customer success model.

Other Responsibilities

What You'll Bring

LIFELENZ is transforming how leading QSR and retail brands manage labor through AI-driven optimization and predictive analytics. We're trusted by some of the world's largest operators, and we're just getting started. Joining now means you'll have a direct hand in shaping the customer success culture and defining what "great" looks like for our clients.

LIFELENZ Values

Join our team today!