Director, Talent Insights & Organizational Capability

General Summary of Position

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The Director of Talent Insights and Organizational Capability is a strategic and analytical leader responsible for driving enterprise-wide insights and interventions that enhance organizational performance, leadership effectiveness, and workforce experience. This role leads the design and execution of organizational listening strategies, capability assessments, and change leadership consulting, while enabling people technology solutions that support scalable, data-driven decision-making. The Director TI / OC brings a systems-thinking mindset, strong consulting skills, and a passion for translating insights into action.

Primary Duties and Responsibilities

• Lead, coach, and develop a high-performing, and engaged team of Organizational Effectiveness consultants, fostering a culture of collaboration, innovation, and continuous learning.
• Set clear goals, priorities, and performance expectations aligned with enterprise talent and organizational strategies.
• Monitor team workload and resource allocation to ensure timely delivery of high-impact solutions across the enterprise.
• Lead the design and implementation of listening strategies across the associate lifecycle (e.g., new associate experience, engagement, exit).
• Analyze associate experience data by role, function, and level to uncover trends, risks, and opportunities. Make recommendations for action.
• Develops and delivers meaningful reports / data visualization to internal stakeholders and translates insights into actionable recommendations for senior leaders and HR partners.
• Oversees solution development for specific organizational and business problems related to strategy and business plan execution, organization design, governance, team effectiveness, engagement models, workflow, etc.
• Partner with business and HR leaders to identify capability gaps and develop targeted interventions that are measurable over time.
• Provide expert consultation on change leadership strategies for system and entity transformations.
• Develop toolkits, training, and coaching to build change agility across leadership levels.
• Measure change readiness and adoption to ensure successful outcomes.
• Design and lead organizational effectiveness interventions at the enterprise, team, and role level.
• Facilitate team effectiveness diagnostics, role clarity workshops, and org design sessions.
• Support leaders in aligning structure, roles, and capabilities to strategy.
• Partner with HRT, and analytics / reporting teams to implement and optimize people technology platforms (e.g., talent analytics, engagement tools, capability assessments).
• Ensure technology solutions support scalable, user-friendly, and insight-rich experiences for leaders and associates.
• Lead end-to-end project management for OE initiatives, including scoping, planning, stakeholder alignment, execution, and evaluation.
• Develop and manage detailed project plans, timelines, and resource allocations to ensure on-time, on-budget delivery.
• Coordinate cross-functional teams and ensure alignment with broader HR and business priorities.
• Monitor program performance and risks, proactively resolving issues and escalating as needed.

Minimum Qualifications

Education

Experience

Knowledge, Skills, and Abilities

This position has a hiring range of $131,497 - $256,630

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