IA-IDDS-0622-06 - Desktop Support III (Iowa)

SILLCDC is looking to fill an opening for a Desktop Support 3 for a project in Iowa. This is our DIRECT CLIENT. If you are interested, please send your resume along with your expected hourly rate on 1099.

Responsibilities :

• Perform multi-level support for approximately 5,800 users.
• Provide telephone support as well as on-site support for users to determine symptoms, causes, and resolutions to problems related to PC software, configuration management, network management, printer configuration, and mainframe applications.
• Perform advanced hardware and software support for laptop, desktop, and tablet PCs, which routinely includes rebuilding, reformatting, and imaging. This also involves upgrades, testing workstations, peripheral devices, user applications, and other critical software. Provide basic level support for network servers.
• Routinely perform advanced research for hardware and software problems to assist customers and provide the most current and up-to-date technological business solutions.
• Develop and analyze system requirements for new PC purchases, coordinating with various parts of the organization regarding their software needs.
• Coordinate inter and intra communications between Technical and Network Support Center (TNSC), LAN teams, DHS Wide Area Network Users, and ICN.
• System maintenance for call-tracking database, develop, maintain, modify, and report on standard problems, resolutions, and decision trees for use by the entire team.

Required Skills (Minimum 3 years' each) :

Click here to send your resumes to us, or you can email your resume to resumes@sillcdc.com

J-18808-Ljbffr