Director of Card Services

Director of Card Services

Milpitas, California

Business Operations Operations /

Full Time /

Hybrid

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Who we are

We are Payactiv, a FinTech company in the heart of Silicon Valley, devoted to giving workers access to their earned wages when they need them. Payactiv is the pioneer and industry leader in Earned Wage Access. We are the only Certified B Corporation and Public Benefit Corporation in our industry. Our app provides millions with financial services that help them avoid debt, manage their finances, and regain flexibility to pay for things on their own schedule.

Payactiv is seeking a Director of Card Services, based in our

Milpitas CA

office. In this new role, as the

Director of Card Services

, you have a unique opportunity to join a company that is making the world a better place. This person will work closely with the leadership team and will be responsible for the operations of card functions that are client and cardholder-facing.

What you will do...

Participate and support the card growth plan

Card content and collateral including web, app, collateral, and user notifications.

Paycard onboarding experience

Card IVR and customer service experience

Card issues reported at customer service and client support

Card reviews and complaints on social media including card declines

Paycard business analysis and client QBRs

Liaison between Paycard sales, onboarding, and account management

What you need...

10+ years in card management roles

Proven ability to thrive in a mid-stage startup

A reputation of being trustworthy with integrity and dignity

Ability to be agile and aggressive with a positive attitude

Be a strategic risk-taker

Have a service mindset to support other stakeholders, clients, and cardholders

Excellent communication skills both written and verbal

Proficient in Google Office suite

$130,000 - $150,000 a year

What we offer :

Health, dental and vision insurance

401K, traditional and Roth

Tuition Assistance or Tuition Reimbursement

Monthly Gym Reimbursement

Paid time off to volunteer

Paid Family Leave (California)

Paid Vacations

Complimentary office lunches

Opportunity to grow

Opportunity to work with a great team committed to making a difference.

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