Industrial Technical Support Specialist

We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60+ years of Generac's history, we've been dedicated to energy innovation. From creating the home standby generator market category to our current evolution into an energy technology solutions company, we continue to push new boundaries.

The Industrial Technical Support Specialist II is responsible for providing advanced technical support to our authorized dealer network, including fielding and resolving technical service issues, troubleshooting support, and authorizing warranty repairs autonomously with minimal guidance from leadership.

This role develops and maintains technical troubleshooting procedures, creates technical content for new product introductions, mentors the rest of the technical support department, and manages highly escalated or technical cases involving key accounts.

Minimum Qualifications

• Associate's degree in automotive or diesel technology or equivalent experience in a related technical field
• 3 years of related technical experience in automotive repair, diesel engines, gaseous engines, or generators

Preferred Qualifications

Essential Duties

Knowledge, Skills, and Abilities

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear; use hands to manipulate objects or controls; stand and walk; stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25–50 pounds. Occasional travel and frequent, continuous computer-based work are typical. The position requires periods of sitting and close vision and the ability to adjust focus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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