Implementation Manager (Data Privacy & AI)

About the Company

Our client is a forward-thinking innovator in the data privacy governance space, delivering an AI-powered platform that simplifies compliance and data governance challenges. They serve mid-market and enterprise organizations, including Fortune 100 companies, with cutting-edge solutions for data security, consent management, and regulatory compliance.

The Mission

Our client's mission is to contribute to a better society by advocating for proper data protection legislation, responsibly safeguarding customer data, preserving individual privacy rights, and enhancing trust between businesses and consumers through greater transparency.

The Opportunity

We're seeking a talented Implementation Manager to join our client's team in Falls Church, VA, or Greenville, DE. You will lead the end-to-end implementation of our clients AI-powered privacy compliance solutions, working closely with both enterprise customers and internal teams to ensure seamless delivery and client satisfaction.

What You'll Do

Onboarding new customers and ensuring successful implementation of solutions

Developing and maintaining strong relationships with assigned accounts

Providing product training and support to customers

Monitoring customer health and addressing issues proactively

Collaborating with internal teams to improve customer experience

Tracking and reporting on key performance metrics

Focus exclusively on customer satisfaction, training, and experience - you're not expected to carry any sales quota or revenue targets

What You Bring

Bachelor's degree in Business, Computer Science, or related field

3+ years of experience in customer support, project management or implementation management in Enterprise SaaS or technology companies

Excellent communication and interpersonal skills

Problem-solving and analytical abilities

Strong interest in privacy

Ability to work from the office in Falls Church, VA, or Greenville, DE, 2-3 times per week

Key Success Drivers

High ethical standards, honesty, and transparency

Self-motivated with a customer-centric, results-driven mindset

Proactive, energetic, and adaptable in a fast-paced environment

Collaborative team player committed to data privacy

Why Join?

Competitive salary : $90,000-$125,000 per year (negotiable depending on your experience)

Comprehensive benefits : 100% paid medical, dental, and vision for employees and families (gold plan with zero out-of-pocket)

401(k)

Hybrid schedule (3 days per week) and paid vacation

Company-paid life insurance coverage

Tuition reimbursement program

Rapid career growth opportunities (Director of Implementation)

Collaborative company culture and supportive, inclusive environment

Company-paid events, celebrations, and in-office dinners

Opportunity to make a significant impact in the field of data privacy and AI

Interviewing Process

HR screening

Level 1 - Virtual interview with the Hiring Manager (General fit)

Level 2 - On-site interview in the office (Skills Assessment)

Reference and Background Checks : conducted after successful interviews

Job Offer : provided to the selected candidate

We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.