Facilities Coordinator II

Who we Are

Oncourse Home Solutions (OHS) is a people-centric, $500M organization owned by private equity firm Apax Partners, operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces all forms of diversity, where our employees, customers and partners feel valued, respected, and supported.

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water / gas / electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription to the water / gas / electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an 'Oncourse SUPER'—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, national origin, sex, age, disability, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and / or harassment.

Position Summary

The Facilities Coordinator II ensures our facilities, systems, and office workstations and equipment are clean and maintained to provide a safe work environment for our employees and visitors.

Located at our office in Naperville, IL, our office environment is a key driver of our company culture and employee experience. The Facilities teams adheres to a 5-day-a-week in-office presence to meet the needs of our business. Availability for after-hours emergency calls and occasional weekend work if needed.

Responsibilities

• Receives and follows through on work order requests for facilities maintenance from employees. Ensures work is performed in a timely manner, and triages requests to prioritize the most critical requests.
• Proactively prepare and reset meeting and conference rooms in a timely manner.
• Monitors supplies and takes the lead to stock / restock supplies as needed.
• Inspects and performs preventative maintenance or as-needed repairs on facilities or equipment, such as copiers and beverage stations, safety, or other systems.
• Coordinates the work of external specialists / vendors when more complex repairs are needed.
• Schedules maintenance or repairs to minimize disruptions to organizational operations wherever possible.
• Acts as an emergency response team member.
• Ensure proper filing and maintaining of files for accuracy with adherence to company record retention policies and practices.
• Ensure all adherence to safety, security, and facility guidelines.
• Works effectively and professionally with all levels of employees.
• Ability to effectively use, train and maintain office equipment.
• Provide and execute resolution to issues and demonstrate ability to make sound and appropriate decisions both independently and working with others by applying knowledge of both departmental and company processes.
• Known as someone who takes the initiative to go above and beyond to get the job done.

We\'re Excited if This is You

Experience and Qualifications of the Role

Certificates, Licenses, Registrations

NA

Computer Skills Needed to Perform this Job

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $20.67 - $33.94 hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Join our SUPER Team and Enjoy Amazing Benefits!

Competencies

Action Oriented

Dealing with Ambiguity

Listening

Ethics and Values

Time Management

Written Communication

Customer Focus

Approachability

No external recruiter or agency calls / communication will be accepted. Qualified candidates should apply online.

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