Operations Advisor

A company is looking for an MX Operations Advisor I.

Key Responsibilities

Provide real-time support as the primary contact for frontline questions and escalations

Monitor and maintain adherence to workflows, standard operating procedures, and SLAs

Analyze performance data to identify trends and support operational decision-making

Required Qualifications

Minimum of 1 year of experience in customer experience, operations, or support in a fast-paced environment

Experience collaborating with cross-functional teams preferred

Ability to interpret performance data and apply insights to decision-making

Comfortable navigating digital tools and systems (e.g., Slack, Google Workspace)

Fluency in English required; bilingual proficiency in Spanish preferred