Vice President, Delivery Excellence

Vice President, Delivery Excellence

Portage Point Partners (Portage Point) is a business advisory, interim management and investment banking firm intensely focused on the middle market. Our blue chip team leverages bulge bracket experience in consulting, operations, finance, accounting, investment banking and investing to provide unmatched transactional, operational, financial and strategic perspectives to middle market stakeholders. The Portage Point cross-functional platform is uniquely architected to offer fully integrated capabilities and solutions that identify value capture, mitigate risk and positively impact outcomes at every stage of the ever-changing middle market business lifecycle. From ideation to monetization, Portage Point delivers excellence across transaction advisory services (TAS), transaction execution services (TES), office of the CFO (OCFO), performance improvement (PI), interim management (IM), investment banking (IB) and turnaround and financial restructuring (TRS).

Recognized for accelerated growth, Portage Point is backed by New Mountain Capital and consistently featured in rankings from Inc. 5000, The Financial Times and Consulting Magazine. This recognition is a testament to the focus on excellence, intensity and pace and ability to attract blue chip talent committed to delivering impactful solutions.

The Delivery Enablement (DE) team supports internal stakeholders by providing a robust operational backbone across TAS, TES, OCFO, PI, IM, IB and TRS. The team includes Talent Acquisition, Human Resources, Marketing, Data Analytics, Accounting & Finance and Delivery Excellence. As Portage Point continues to grow the DE team is laser focused on scalability, quality and automation.

The Vice President, Delivery Excellence will report to the Director, Delivery Excellence and work alongside the Managing Partner, Chief Operating Officer and Practice Line Leaders to create, support and improve delivery capabilities, approaches, frameworks and roadmaps. The primary goal will be empowering engagement teams to enhance speed to impact and quality. The Vice President, Delivery Excellence will, at a minimum, lead engagement conversion and kick-off processes, support resource management, pricing, data management, quality control and engagement offboarding, including developing intellectual property through client delivery playbooks and best practice frameworks and contribute specialist knowledge to client engagements where appropriate.

Responsibilities

• Leverage specialist knowledge in one or more of the following go-to-market / organizational effectiveness / operational excellence / transaction execution services / strategic finance contributing to client engagements approximately 20% of the time in an advisory and implementation capacity
• Manage existing and develop new standard operating procedures (SOPs), delivery playbooks and frameworks to create efficiencies, ensure quality and deliver a consistent client experience
• Support quality control across various client engagements
• Identify opportunities for continuous improvement in internal operating model, through processes, policies and technologies to increase speed to impact, pace and excellence
• For identified improvement initiatives, display end-to-end ownership from identification through full implementation
• Support data management and resource sharing through knowledge management systems
• Facilitate engagement conversion and new engagement onboarding processes from engagement letter generation through new engagement onboarding and kickoff activities
• Facilitate engagement offboarding including codifying learnings and deliverables into new and / or updated delivery playbooks, frameworks and SOPs
• Support engagement staffing processes and systems as needed
• Lead change management efforts ensuring Delivery Excellence outcomes are adopted across practice lines and team members
• Share and manage best practices and support internal trainings where required
• Contribute to creating a high-performing and inclusive culture

Qualifications

$150,000 - $215,000 a year