Vice President of Applications

Job Description

Please note : This role requires on-site presence, 2-3 days per week and other times as needed by our stakeholders and teams. Role is located in Chicago, IL and not eligible for an out of state hybrid work model.

General Summary :

As a primary liaison between the Information Management department and all hospital departments / areas, this position has managerial responsibility for applications that support those functions, as well as general service delivery from IM to all hospital customer bases. The position is responsible for implementing, maintaining, and monitoring information management systems and standards to support clinical, business and academic functions of the organization. The Applications Support team is also responsible for overall IM service delivery to all customer bases.

Essential Job Functions :

• Develops, implements, and monitors Information Management service delivery to all customer bases; ensures high standards of service for all users of IM-supported systems.
• Manages the maintenance of application systems, and monitors their function, to ensure high standards of system performance and availability for users; leads process improvements to ensure the same.
• Leads and participates in regular customer meetings with customer groups, designed to communicate overall Hospital IT vision and progress in relationship to designated priorities, as well as to gather customer feedback regarding IM performance and suggested improvements.
• Monitors the operational plans and projects in support of the Information Management department plan.
• Oversees implementation of new systems, and participates in product selection, project management and communication.
• Monitors and reports variances to project and operational budgets.
• Provides services to help the organization effectively manage information, using process improvements / re-engineering techniques.
• Acts as primary liaison with application software vendors; holds vendors accountable for service to Lurie Children's per their contractual obligations.
• Manages performance of key consulting groups engaged for applications support and various projects.
• Organizes input regarding IT plans from customer bases to the strategic capital budget process.
• Implements and measures improvement in the Applications Support Team as outlined by departmental improvement guidelines.
• Ensures that the Applications Team adheres to departmental project management standards, including oversight responsibility for successful completion of key applications projects and upgrades.
• Implements and measures adherence to customer service standards for the Applications Support Team.
• Ensures JCAHO and HIPAA compliance standards for the Applications Support Team.
• The authority to hire, separate, promote, demote, write and administer performance evaluations.
• Other job functions as assigned.

Knowledge, Skills and Abilities :