Field Coordinator

Field Coordinator

Under the direction of the Program Operations Manager, the Field Coordinator will oversee the daily activity of assigned energy audit professionals. The Field Coordinator will also conduct energy audits, as well as supervise field Energy Auditors, ensuring the highest quality customer satisfaction on behalf of the client. Audits may include assessment of building performance, in-depth data collection, interface with multiple databases, installation of energy saving devices, customer energy savings education.

Duties and Responsibilities

• Conduct morning crew meetings and encourage team interaction
• Ensure that there are auditors available always to conduct daily audits
• Coach, advise, and mentor crews where appropriate
• Ensure crews fulfill scheduled appointments by tracking real-time progress for all visits
• Measure and monitor quality assurance and time management of all assigned crews daily
• Handle all assigned customer complaints related to audits
• Replenish inventory in the field as needed
• Ensure auditors fully complete audit and product install information on their handheld tablets, the day of their visits
• Perform daily reviews on all crew consultation and install information for accuracy
• Measure and monitor consultants and installers time and effectiveness
• Work as an auditor when needed
• Review and approve all crew time off request
• Performs related work as required

Qualifications