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Personal Banker- West Olathe Branch

Personal Banker- West Olathe Branch

Community America Credit UnionOlathe, KS, US
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Personal Banker

Personal bankers provide professional, prompt, financial service to all members and potential members in a sales and service culture. Continually educates members on credit union products and services in relation to the members' needs. Ensures a high focus on building and enhancing member relationships through telemarketing, follow-up and financial counseling. This position will be expected to participate in in-house business development promotions.

  • Bilingual preferred

Duties & Responsibilities

  • Ensures a high focus on determining members' needs and cross-selling appropriate services and continually building and enhancing member relationships.
  • Balances vault cash, travelers checks, money orders and cashiers checks.
  • Opens new member accounts, CD's and IRA's.
  • Originates and completes member consumer loan applications.
  • Closes loans that have originated outside the in-store branch.
  • Understands and applies savings and lending policies and procedures for possible sales opportunities.
  • Delivers Public Announcements (PA's) as instructed by the Branch Manager.
  • Perform and track business development activities every month.
  • Performs financial transactions in an efficient and accurate manner by providing accurate account information using account security procedures and recognizing account flags.
  • Maintains an understanding of endorsement requirements and check acceptances of the credit union.
  • Assists with vault cash and originating and scoring member loans as needed.
  • Assures the credit union's interest is protected and liens to be filed can be perfected prior to disbursal of loan proceeds. Provides supporting documents and proper documentation in member files.
  • Assists in meeting and exceeding individual, team and credit union goals.
  • Promotes honest and open communication throughout the credit union.
  • Demonstrates behaviors that are consistent with the credit union's values, philosophies, and leadership characteristics.
  • Works with other credit union departments to insure the workflow or process is providing the best service to the members.

    • Requirements

    Education and Experience

  • Three or more years experience in financial institution or retail sales position is desired.
  • Prior lending experience preferred.
  • Fluency in Spanish (written and verbal) is preferred.

    • Knowledge, Skills and Abilities

  • Knowledge of sales and service techniques.
  • Knowledge of credit union services and products.
  • Excellent member service skills.
  • Good problem resolution skills.
  • Ability to make sound lending decisions.
  • Ability to work in a fast-paced and team-oriented environment.
  • Ability to communicate effectively in writing and orally.
  • Ability to resolve interpersonal conflict and miscommunication.
  • Knowledge of spreadsheet software and ability to use word processing software.
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    Personal Banker • Olathe, KS, US

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