Specialist I, Digital Engagement

Digital Engagement Specialist

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

Summary : As a Digital Engagement Specialist, you'll connect with customers through email, text, and chat to research answers to questions, and help find payment solutions that work for their accounts. This dynamic role is part of an innovative strategy at Resurgent Capital Services, designed to engage customers who respond to our marketing outreach via email and SMS, as well as those who connect with us directly through the RCS website.

Key Responsibilities

• Identify and execute the required actions as indicated by information received from customers while adhering to state and federal laws.
• Negotiate payment solutions on delinquent accounts through written communication
• Respond to customer inquiries within established timeframes
• Follow a daily workplan
• Maintain established levels of quality and efficiency
• Assist supervisor and manager in developing and documented processes as they are developed and refined

Work Schedule : Night Shift : 12pm-9pm Monday Friday

Start Date : 11 / 10 / 2025

Training Period : Up to 90 days

Training Schedule : 8 : 30am-5 : 30pm Monday-Friday

Qualifications / Skills

What We Offer

Educational Requirements

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.