Benefits Coordinator

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We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary

The Benefits Coordinator is responsible for day-to-day leave administration and provides support for overall benefits administration.

Primary Duties And Responsibilities

Promotes superior guest service

Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment

Responsible for day-to-day leave administration

Work with third-party administrator to ensure timely and compliant communication to team members with a potential need for leave

Meet with team members to share leave entitlements and related company benefits

Work with team members to develop leave plan / schedule

Monitor and maintain leave schedules and update payroll / earnings as needed

Submit employer responses to and follow up on disposition of short-term disability claims

Track leaves and return to work dates and communicate with managers / departments

Work cooperatively with Health & Safety Specialist on pandemic-related leaves

Support Risk and Safety Manager on workers compensation claims, inquiries, return-to-work process, etc.

Support day-to-day benefits administration for 1200+ team members

Advise team members on eligibility, coverage, and other benefits matters; ensure timely enrollment in, changes to, and termination of coverage; provide education and customer service related to all benefits

Monitor Benefits Inbox and provide responses to benefits-related messages. Escalate to Benefits Supervisor as needed

Assist with presenting benefits enrollment and education meetings for new hire orientation, open enrollment, and as needed

Prepare and distribute benefits packets and email messages to eligible team members

Assist Benefits Supervisor as needed with open enrollment, distribution of benefits communications and required notices, benefits-related data entry, audits, and other related duties

Serve as primary backup to Human Resources Assistant requiring regular and reliable attendance and punctuality, including daily coverage for short periods of time and full-time coverage for absences

Create and maintain team member personnel records, including physical and / or electronic filing and indexing

Provide general support to HR functions, as needed / requested

Other duties as assigned

Minimum Qualifications

High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD)

Minimum two years' professional experience in professional office setting; Human Resources experience preferred

Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.

Understanding of and willingness to develop thorough knowledge of employee benefits administration and related regulations (COBRA, ERISA, 401(k), medical, dental, vision, Section 125 & 132, etc.)

Strong customer service skills

Effective oral and written communication skills

Relevant experience requiring a high degree of discretion, maintaining confidentiality. and protecting team members' privacy

High level of proficiency in Microsoft Office; particularly Outlook, Word, and Excel (intermediate Excel skills desired)

High degree of accuracy in data entry and overall attention to detail; experience must demonstrate meticulous attention to detail and passion for accuracy

Experience working in a highly confidential environment with access to sensitive information and obligation to maintain the highest level of privacy and confidentiality

Ability to file records in alphabetical and numerical order with speed and accuracy, both physically and electronically

Must be able to work effectively with others and communicate with team members at all levels, including managers, directors, and executives. Must be comfortable holding team members, including management, accountable to the prescribed processes and procedures

Able to prioritize effectively along with the flexibility to quickly shift priorities to meet business needs.

Extremely organized; able to work on multiple projects or tasks, often with large volumes of documents and records

Experience maintaining accurate data

Excellent organizational skills

Ability to consistently meet daily, weekly, and monthly deadlines

Must be able to sit or stand, using a computer and telephone most of the workday

Must be able to work in a fast-paced environment with frequent interruptions

Must be able to work various shifts and flexible hours

Must be willing to work in a smoking environment.

Must be willing to adhere to company health and safety measures.

Desired Qualifications

Familiarity with and understanding of benefits and leave administration

Experience creating and maintaining benefits-related intranet content

Experience using Infinium