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Key Account Manager
Key Account ManagerDominion Payroll • Richmond, VA, US
Key Account Manager

Key Account Manager

Dominion Payroll • Richmond, VA, US
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Job Description

Job Description

Dominion Payroll is hiring a Key Account Manager!

If you're looking for an exciting career with one of the fastest growing, independent payroll companies in the country, with a team of motivated colleagues and proven leaders providing unlimited learning potential, then Dominion Payroll is where you want to be. We pride ourselves on being a successful alternative to large, publicly-owned payroll companies. At Dominion Payroll we bring unique solutions to the marketplace and strive to delight our customers every day. We are engaged in our communities and contribute to local non-profits. Join us today to learn why we're quickly becoming the premier choice in customized payroll and HR solutions.

Reasons you should join Dominion Payroll :

  • Rock solid industry leader for HCM and payroll and original partner in the iSolved Network
  • An Inc. 5000 honoree for 12 consecutive years for being one of the fastest growing companies in the country
  • Renowned customer retention with industry leading Net Promoter Score
  • Proprietary, web-based technology that provides competitive advantages
  • Locally owned and operated
  • Phenomenal opportunities for advancement

Here's what you'll do day-to-day :

  • Serve as the primary relationship owner for designated top-tier clients and partnership accounts, fully owning the relationship and driving measurable value.
  • Establish and maintain a consultative service model that proactively identifies client needs, ensures timely issue resolution, and strengthens long-term relationships.
  • Develop and execute relationship plans for both partners and clients that align with business goals, drive engagement, and support mutual success.
  • Facilitate regular meetings and business reviews to assess performance, share insights, and identify opportunities for service expansion or process improvement.
  • Act as liaison and advocate , connecting clients and partners to the right internal teams to ensure smooth delivery across payroll, HR, benefits, and compliance services.
  • Leverage internal expertise and resources to support client initiatives, resolve challenges, and enhance overall satisfaction.
  • Collaborate cross-functionally to ensure consistent communication, coordinated support, and alignment on shared objectives between Dominion Payroll and its partners.
  • Monitor client health and engagement , identifying risks and taking proactive steps to strengthen retention and satisfaction.
  • Position Dominion Payroll as a trusted strategic partner , not just a service provider, by demonstrating a deep understanding of each client's or partner's business model, goals, and challenges.
  • Here's what we're looking for :

    3-5 years of experience in account management, client success, or partnership management, ideally in payroll, HCM, SaaS, or professional services.

  • Strong working knowledge of payroll, human resources, benefits administration, and finance / tax ; FPC / CPP certifications are a plus.
  • Proven success managing high-value, multi-stakeholder relationships and driving strategic engagement.
  • Exceptional communication and presentation skills , with confidence leading meetings with client executives or partner organizations.
  • Strong analytical and problem-solving abilities , with the judgment to know when to escalate issues.
  • Highly organized, detail-oriented, and able to manage multiple priorities effectively.
  • Proficiency with Microsoft Office and comfort using CRM and client management tools.
  • Ability to work independently while fostering strong internal collaboration and teamwork.
  • Commitment to professionalism, confidentiality, and continuous learning.
  • Demonstrated ability to stay informed on industry trends and emerging best practices to enhance client and partner success.
  • Understand, embrace and embody DP Core Values. These core values clearly define the DP culture, and they must be reflected in everything we do and every interaction we have. Our core values are the framework from which we make all of our decisions.
  • Community : We are stronger together than apart. Connection to our communities helps us better connect with ourselves and have a positive impact on both. Knowing and caring for each other helps to deepen trust and partnership which brings clarity and purpose to our work.

  • GSD : Get Shit Done! Start right now and don't stop. We are never done.
  • Rise Above : Expectations, disagreements, ego, challenges - push yourself to become the best version of you.
  • Passion : Bring passion to every day by creating meaningful impact in your work, for our clients, relationships, and our communities.
  • Create Culture : Culture enhances our quality of daily life and increases opportunities for learning, understanding, and growth.
  • DP No Se Vara : Never get stuck. We find a way or make a way.
  • Excellence : Don't let good be the enemy of great. Every single thing that you do matters!
  • Company Perks :

  • Robust 401k match program
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