SVP, Account Group Supervisor
Senior Vice President, Account Group Supervisor
DDB Health / New York, NY
As SVP, AGS, you are responsible for protecting and growing the agency's relationships with its current client base. The SVP, AGS position requires you to focus and employ the agency's resources to effectively and profitably serve existing clients while developing the skills and talents of the account management staff. As AGS, you impact the agency's financial performance in five ways : 1) client revenue and profitability; 2) incremental growth through existing clients and new business; 3) cost control; 4) staff retention and development; and 5) participation in new business activity.
Primary Job Responsibilities
Client Relationship Management
- Establish and build strong working relationships with designated client contacts
- Maintain each client's respect and confidence as a trusted advisor and confidant offering an open ear, sound judgment, proven business acumen and a range of relevant approaches to various issues and opportunities
- Remain in touch with the agency's "day-to-day" business on behalf of clients be knowledgeable and conversant in their key issues, competitive situation, industry trends and the projects assigned to the agency as well as other communication partners
- Demonstrate confidence, authority and level-headed decision-making to the client as the agency's leadership voice on assigned accounts
- Effectively and confidently balance the dual expectations and business goals of the client and agency as well as the expectations of multiple clients and agency teams
- Anticipate and address potential client relationship or revenue issues, advising agency management in time for the agency to act proactively
- Ensure that all agency work represents the best we have to offerstrategically sound, arresting creative, and error-free
- Keep abreast of marketing / advertising and brand-specific trends in order to offer added-value to the client / creative product
Staff Leadership and Support
Outline expectations of, and communicate effectively with, agency staff assigned to these accountsEffectively assign, delegate, and monitor the work of the agency staff assigned to the accounts you are assigned to oversee, as well as other accounts / projects as assignedProvide a model of project / team leadershipprepared and pro-active, thorough and accurate, fair and balanced, a willingness to do whatever is requiredEstablish rapport and trust with a range of staff members assigned to your account(s) recognizing the strengths and weaknesses of individual staff members; acknowledging the expectations of, and on, others; committing to recognize and work to minimize knowledge gaps; and being willing to consider multiple points-of-viewDemonstrate a willingness and ability to lead the positive, spirited debate of ideas and points-of-view in order to push "your team" and the agency at large to deliver a continuously improving productDemonstrate the value of, and encourage your staff's desire for, continuing to learnCreate a working environment that encourages and supports a positive mindset about the work as well as the client and agency staff that is involvedRespond to pressures of work volume and time requirements in a way that is consistent, appropriate and positive for both you and the agency long-termCommunicate effectively and proactively with department heads regarding performance issues and opportunities for improvementEncourage, and demonstrate, unity behind team and agency decision-makingBy example and direct instruction, teach staff members to make clear, balanced and effective decisionsMentor and develop your staff to motivate them and help them to grow and excel in their rolesAnalytical and Planning Abilities
Display, and serve as a model of, marketing curiosity and the willingness to push your own thinking and the agency's work in new directionsLead the efforts to develop and articulate key points-of-view internally and externally relative to strategic / creative alternatives, client industries and issuesDemonstrate the capacity, and lead the agency's efforts, to identify key elements of an issue, problem or data set and be able to articulate a wide range of client and agency opportunities and implicationsMake decisions that reflect "layers" of thought enthusiasm, insight, caution, discretion and a prudent balance of client and agency goalsBusiness Impact
Work with client to establish annual budget and staffing plan to best meet the needs of the client and the agency's revenue and profitabilityProactively initiate discussion, and address any anticipated variance from, annual agency revenue goalsIdentify and capitalize on specific opportunities for growth within existing client organizationsBe a steward of our clients' and the agency's money avoiding unnecessary expenditures, acting to minimize errors, and negotiating required costsMonitor staff development and satisfaction to ensure retention of key staff membersLead or participate in business development effortsMonitor / manage overall financial health of the account including ensuring timely completion of timesheets and efficient use of resources.Additional Responsibilities
Communicate effectively and professionally both internally and externallyDemonstrate good problem-solving and interpersonal skillsDemonstrate ability to set priorities while handling multiple projects and to delegate work appropriatelyRemain calm despite high pressure situationsProject a professional, positive attitude toward peers and clients within the department and the agencyFoster a positive team atmosphere demonstrating respect for all regardless of title or levelFoster senior level partnerships with creative / account colleaguesAct as a positive role model for agency at client and industry eventsIn person client travel is requiredManagement Responsibilities
Assign work to ensure project deadlines are metProvide constructive and direct ongoing feedback to direct reportsEvaluate performance of direct reports and complete and deliver performance reviewsHelp managers on team(s) to manage, mentor, and resolve staff issues including performance, personal presentation and internal interactionsRecommend adjustments / additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and / or specific accountsProvide ongoing guidance to all team members and be available to them as a resource for account / agency / departmental policies, procedures,Senior Vice President Responsibilities
Act as an advocate : make decisions with the Agency's and employees' best interest in mindUphold the Company Values in all decisions and interactions.Provide leadership within his / her department as well as across the AgencyProactively provide suggestions that impact agency policy and operations and enhance the overall work environmentIdentify, recruit, train and develop talentMotivate direct reports, and act as a mentor to all withinQualifications :
College degree, preferably in marketing, advertising, communications or science / medicine8 - 9 years Agency or comparable outside experience4 years of supervisory experienceExcellent written and oral communication skillsWell-developed knowledge of business practices / vendor relationsAbility to manage and train staffSuccessful history of growing brands and possibly launching brandsUnderstanding of therapeutic categories / disease statesThe range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.
$200,000 - $222,000