Connectivity Value-Add Services Product Manager

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed byApollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

We are looking for a Connectivity Value-Add Services Product Manager to join our growing team! In this role, you will own the strategy, roadmap, and in-market performance of Brightspeed's connectivity-related add-ons. This includes whole-home Wi-Fi and mesh / extenders, network and device security (e.g., parental controls, malware / phishing protection), device protection and extended warranties, cloud backup, and connectivity continuity (e.g., LTE / 5G failover). You will translate customer and market insights into a prioritized backlog and lead cross-functional delivery to drive ARPU, adoption, retention, and NPS-while reducing support costs.

In this position, you willdeliver a trusted suite of add-ons that will make Brightspeed Internet safer, more reliable, and more useful-simple to discover, buy, set up, and manage-driving measurable value for customers and the business.

As aConnectivity Value-Add Services Product Manager, your duties and responsibilities will include :

Product Strategy & Roadmap :

• Define the vision, north-star metrics, and 12-18-month roadmap for connectivity VAS
• Build business cases for new offers and vendor solutions, size impact, cost, and sequencing
• Maintain competitive intelligence across cable, fiber, FWA, and security suites

Backlog Ownership & Delivery :

Pricing, Packaging & Merchandising :

Experience & Enablement :

Data, AI & Insights :

Partner & Vendor Management :

Channel & Journey Orchestration :

Governance & Ways of Working :

12-Month Outcome Targets Examples :

Key Performance Indicators (KPIs) :

Qualifications

WHAT IT TAKES TO CATCH OUR EYE :

Competencies :

Tools & Platforms Examples :

#LI-SS1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Inclusion and belonging are at the center of our grounding belief inBeing Real .

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability / veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.

For all applicants, please take a moment to review our Privacy Notices :

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