Document Services Specialist

Document Services Specialist

The Document Services Specialist performs document control by creating, reviewing, or editing documents prior to them being sent to clients. These tasks are accomplished by editing, formatting, creating, revising, and converting documents via various applications, including transcription software. The hours of this position are 9 : 00a.m to 8 : 00p.m Friday to Monday.

Essential Job Responsibilities

• Process requests using best practices and most efficient method;
• Create and / or revise work product using direct keyboard entry, scanner or electronic conversion methods of input; transcribes audio and digital dictation including deposition transcripts as required;
• Spell check, proofread and / or cross-check documents to ensure accuracy and completeness;
• Convert documents to and from the standard format per customer's request;
• Participate in ongoing intra-department training to develop and maintain necessary specialized and advanced skills required to support the document service's needs;
• Maintain high level of confidentiality of all records and files;
• Participate in departmental project teams; assist with various projects and initiatives as assigned;
• Provide excellent customer service by answering questions knowledgeably to customers and team members;
• Willingness to share ideas and thought processes;
• Adhere to team processes and new implementations and / or directives;
• Strive to increase skillset knowledge level by participating in company training courses, research, and onsite training sessions;
• Ability to correspond with customers professionally via telephone, and email;
• Flexibility to adapt to change;
• Assume additional responsibilities as assigned.

Qualifications & Characteristics

The Compensation range for this role is 21.87 to 27.34 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.