Service Coordinator

Job Description

Job Description

Take the next step in your career as a Service Coordinator with a supportive team, room for career growth, and comprehensive benefits!

Ashton Solutions is a fast-growing MSP (tech support company) servicing businesses across the Northeastern Ohio Region. We are looking for a Service Coordinator to become a part of our collaborative team. You'll ensure that service requests received are dispatched, scheduled and followed up on in a manner that adheres to Ashton Solutions' industry-leading SLA and service delivery standards. This is an on-site role in Beachwood, Ohio.

We'll Provide :

Retirement plan, health insurance benefits, paid time off

Friendly, people-focused management and technical mentors

Strong core values within a tight-knit team

Salary of $45,000-55,000 based on experience

What You'll Do :

Manage system monitor alerts and end-user service requests to ensure courteous, timely, and effective resolution of service issues, according to respective Service Level Agreements (SLA)

Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue

Build rapport and elicit problem details from help desk customers

Identify priority and urgency of issues and ensure they are addressed by the service team accordingly

Assist with managing engineering staff schedules for maximum utilization and efficiency

Assist with the coordination for setup and installation of new and existing equipment, hardware, and software upgrades.

Facilitate service request handling and escalation policies and procedures.

Skills You'll Need :

Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans

Confidence and commitment to top-tier customer service in a fast-paced environment

Ability to stay organized and follow tasks through to completion with accuracy

Willingness and ability to learn new applications and skills

Office 365 experience

Knowledge of basic computer use, including PCs, printers, and network components

Ability to present ideas in user-friendly language to non-technical staff and end users

Familiarity with Managed Service Provider (MSP) software tools such as HaloPSA, ConnectWise, etc. is a plus

Ready to apply?

Quick apply with your resume

OR

Get a head start on the application process through our online portal here :

https : / / www.ondemandassessment.com / link / index / JB - FR9QMMYWN?u=1110981