Assistant General Manager-Embassy Suites by Hilton Palmdale- CA

Assistant General Manager

The Assistant General Manager (AGM) plays a critical role in supporting the General Manager in overseeing the day-to-day operations of the hotel. This position ensures that all departments function seamlessly to deliver an exceptional guest experience, maintain high standards of service, and drive profitability. The AGM will be involved in strategic planning, staff management, financial oversight, and customer relations.

Candidate profile :

• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Minimum 3-5 years of management experience, preferably in both rooms and F&B. Hilton experience preferred.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to manage and develop staff, as well as drive operational excellence.
• Excellent problem-solving abilities and a customer-focused approach.
• Financial acumen with experience in budgeting, forecasting, and financial reporting.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.

Job essentials :

People Foster a work environment where all team members have an opportunity to realize their full potential. Shows genuine concern for the individual employee. Treats employees with tact, cooperation, helpfulness, and empathy; consistently works to improve the performance of subordinates and to prepare them for future growth.

Training Ensure all team members receive extensive training and go through testing prior to being placed into a role. Each front desk agent must stay over and experience all areas of the hotel and go through a checklist acknowledging they tried all of the hotel's services. Team members must be aware of the local area. All team members must complete the required brand training as per brand requirements.

Communication / Follow Up In any hotel, communication is key. Team members must own any issues and a solid plan in place for following up on external and internal guests.

Expense / Labor Controls / Overtime Ensure all Departments stay within forecasted numbers regarding departmental and labor expense. Expenses should be flexed based upon demand. Overtime must be controlled. Plans appropriate allocation of resources and assignments of staff utilize labor reports.

Guest Scores / Experience All scores pertaining to the hotel operations should be at or above the brand average. In the event the hotel is running above the brand average, the scores should be at or higher than the previous year's scores. All responses will be followed up on within brand guidelines. (Guest assistance, SALT etc). Familiar with criteria.

QA Must ensure passing of brand QA. Ensure each team member is trained and SALT score is at or above brand expectations for all items pertaining to overall hotel operation.

Safety Ensure you and the teams are certified in all applicable state and required safety certifications (CPR, etc). In addition, ensure everyone is trained on Emergency procedures, where to find the emergency manual, where to find various shut off valves, fire panel, etc. Ensure regular safety checks of the shuttle as well as all equipment and it is documented and kept on file.

Maintenance Ensure solid PM / maintenance and cleaning programs are in place. All should be documented and kept on file.

Other :