Operational Embedded Engineer - Atlanta

Operational Embedded Engineer - Atlanta

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Who We Are

E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses. The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics). With 14 branches located worldwide, the Group emphasizes values : Enthusiasm, Charisma, Know-How, Humility, Wisdom.

Position Description

The Operational Embedded Engineer plays a critical role in ensuring customer satisfaction by managing and coordinating daily, weekly and monthly activities to maintain, operate and support E80 systems and equipment in dedicated customer plants. The position involves close collaboration with cross-functional teams, client maintenance and operation teams. The role is 50% hands-on with equipment / systems and 50% supervising and coordinating with other E80 staff and customers. The engineer will be assigned to a specific customer plant or a group of plants, with the goal of delivering maximum customer satisfaction for service-related matters.

Duties And Responsibilities

• Customer Interaction : act as the first point of contact for service-related aspects such as asset and system performance, ticket resolution, spare parts inventory management and overall service delivery. Ensure timely communication with customers and E80 back-office support.
• Organize and manage periodic technology updates sessions to inform and train customer personnel on E80 technologies, solutions and products.
• Participate in periodic operational and management meetings with the customer's staff.
• Prepare and share with the customer quotes for parts and interventions; request PO to E80 team to handle requests.
• Resource Allocation : allocate technical resources, verify equipment and tools, and manage materials for field services and projects based on requirements and availability.
• Scheduling and Coordination : develop and maintain resource schedules for maintenance, field service, and retrofit activities; liaise with CSAM, supervisors, resident engineers, spare parts team, service coordinators, technicians and other stakeholders to ensure smooth execution; order spare parts and follow up with the spare part representative.
• Enter and manage tickets in Salesforce; manage onsite resource intervention based on schedules.
• Performance Monitoring : monitor and report on resource performance and implement corrective actions as needed.
• Process Improvement : continually review and improve resource allocation processes and procedures.
• Compliance : ensure all activities comply with regulations, standards and company policies; observe customer behavior and identify areas for improvement.
• Escalation : escalate important customer aspects to the organization as needed.
• Safety : ensure safe operation of E80 systems and escalate discrepancies as appropriate.
• Technical tasks : perform advanced electrical troubleshooting on E80 machines as required; replace, program and configure electromechanical components; perform engineering and software maintenance tasks as needed (e.g., LGV calibration and navigation parameters).

Position Qualifications

What's In It For You

Compensation

$35 / hour - $42 / hour DOE (FLSA non-exempt)

Benefits

Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match

Location

Atlanta, GA

Career growth

Opportunities for learning and advancement in a growing organization.

E80 World Academy

Innovative training and learning programs to refine expertise.

BE80

A collaborative culture with emphasis on giving back.

EEO Statement

Qualified applicants will receive consideration. E80 Group does not discriminate on the basis of any protected characteristic and honors commitments under applicable law.

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