Client Service - ETF Custody Team Lead

Client Service Team Lead - ETF

At BBH, partnership is more than a form of ownershipit's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career.

The Client Service Team Lead - ETF directs client servicing team resources to achieve overall client satisfaction and serves as a point of escalation for complex issues. The individual focuses on the Fund Accounting, Administration and Custody disciplines and the applicable product offering for assigned client relationships. S / he will manage day to day activities for assigned client relationships and perform oversight of product offerings to support high client satisfaction. S / he will normally be responsible for managing Client Service Representatives and Senior Client Service Representatives.

Key Responsibilities :

Client Service

• Field and respond to client inquiries and escalated issues and serve as the point person for senior level client contacts
• Coordinate and participate in client meetings and deliverables
• Serve as a key point of contact for external clients with regard to daily servicing inquiries
• Identify ways to improve productivity and efficiency to enhance client experience
• Oversee activities of assigned client relationships and accounts to ensure client satisfaction is achieved
• Work closely with internal teams to ensure timely resolution of client inquiries and improvement of services levels

Strategy

Leadership and People Management

Technology / Products

Risk & Control

Education, Skill and Knowledge

What We Offer

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH :

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and developmentso we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advicecreating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, oftenpushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.