Payment Center Technician

Key Responsibilities

• Accurately work to apply payments to customer policies and when needed, take additional steps required with timely follow-through.
• Research customer requests to ensure proper documentation and procedural protocols are followed.
• Exemplary communication with internal and external customers – friendly phone demeanor.
• Using various reports, monitor and track individual activities to ensure all accounts are balanced, cleared, and audit-ready.
• Assist leaders with problem resolution on difficult (escalated) cases, including research, making recommendations, and follow-through with clients, agents, and / or colleagues.
• Document procedures and communicate with teammates when you need assistance with a task assigned to you.
• Assist with Quality Assurance reviews
• Be a team player – assisting with projects and special assignments, as requested.

Job Requirements

The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.

Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position. National Life offers a competitive total rewards package which includes : a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment

National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA / SIPC, is a Broker / Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.

National Life Group

1 National Life Dr

Montpelier, VT 05604