Post-Sales Services & Operations Specialist

Post-Sales Services & Operations Specialist

VRAI is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values. An honoree of Fast Co. Innovation Award in retail design, and a global business, VRAI has locations in Los Angeles, San Francisco, NY, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations on the horizon.

We are seeking a highly organized and detail-oriented Post-Sales Services & Operations Specialist to oversee jewelry aftercare and operational workflows. This role focuses on ensuring a seamless post-purchase experience for clients through effective vendor coordination, service management, quality oversight, and partnership with internal teams. While physical work, such as repairs and resizes, is completed by third-party vendors, this position ensures accuracy, efficiency, and empathy throughout the process. The ideal candidate thrives in a fast-paced environment, balancing operational oversight with empathetic client support, while continuously improving processes to enhance both internal operations and the client journey.

This role will be required to be on-site in our New York showroom in the Meatpacking District, 5 days a week.

Responsibilities

• Manage the end-to-end service flow for repairs, resizes, and returns, ensuring smooth processing and clear communication with clients.
• Coordinate with third-party vendors and retail teams to track and manage service turnaround times, drop-offs, and documentation.
• Partner with Client Experience (CX) to resolve post-sales inquiries and escalations, acting as a liaison across clients, vendors, and internal teams.
• Monitor quality control and service accuracy, verifying jewelry condition when applicable and escalating issues as needed.
• Audit and refine service processes, maintaining accurate records and identifying opportunities for greater efficiency, accuracy, and client satisfaction.

Qualifications

$60,000 - $70,000 a year

VRAI provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Additional perks such as employee discounts are also available. Our benefits begin as early as your first day of employment. Medical and vision coverage are retroactive to your start date, while dental and voluntary benefits take effect once you've completed your enrollment.

Some plans may not be available pending global locations however other options may be presented.

VRAI is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor under federal, state or local law. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.