Deposit Operations Associate - Operations Specialist

Job Description

Job Description

At Citizens Independent Bank, we believe in the power of community and the importance of building meaningful relationships. Our commitment to providing exceptional customer experiences is at the heart of everything we do, ensuring that every interaction is personal and impactful. We are dedicated to the growth and development of our employees, offering opportunities for training and advancement in a collaborative, supportive environment. If you're passionate about making a difference in your community and helping others thrive, we invite you to explore a role with us.

We are seeking a Deposit Operations Associate / Operations Specialist. A Deposit Operations Associate must be a team player who is supportive of the Core Values of CIB. This position is responsible for providing a full range of professional, technical and general support for consumer and business customers, and other departments within the bank. The position requires a self-starter with the ability to exercise independent judgement. The incumbent will be organized and can multi-task with a sense of urgency to ensure critical daily deadlines are met.

The position requires exceptional customer service skills and consistently maintain a positive attitude. This requires that the incumbent have strong interpersonal, verbal, and written communication skills.

The incumbent for this position will need to think critically and be able to easily identify patterns of suspicious or fraudulent activity. Accuracy and attention to detail are critical to success in this role.

This is a full time Monday-Friday position with rotating Saturday morning scheduling located at our Robbinsdale branch.

Primary Responsibilities :

• Act as primary point of contact for Online Services set up, maintenance, and troubleshooting for both consumer and business customers.
• Oversee debit card portfolio including processing, reporting, inventory management and service delivery
• Provide maintenance for consumer and business customers, and handle other administrative duties as needed.
• Provide support to customers and staff across various channels including, but not limited to, secure messaging, online banking, email, and phone.
• Monitor Online Services including Bill Pay and Mobile Deposit for fraudulent or suspicious activity.
• Serve as backup for the Cash Management Specialist, including implementation, ongoing maintenance and exception item processing.
• Identify opportunities for process improvements within the department.

Additional Responsibilities :

Qualifications and Attributes :

Benefits :

Starting salary range : $22.00 - $28.00 depending on qualifications.

Note : Job descriptions are not exhaustive lists of all skills, responsibilities or efforts associated with a job. They reflect principal elements essential for performing the job and evaluating performance. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities