Operations Specialist

Job Description

Job Description

We are looking for a dedicated Operations Specialist to join our team in Minneapolis, Minnesota. In this Contract-to-Permanent role, you will serve as the primary point of contact for prospective students, providing technical assistance, resolving platform-related issues, and addressing general inquiries regarding benefits and education. This position offers the opportunity to contribute to operational excellence while supporting individuals in their educational journey.

Responsibilities :

• Act as the initial point of contact for prospective students, assisting with technical challenges and platform navigation.
• Address inquiries related to educational benefits and general administrative processes.
• Manage and process exception requests and support tickets efficiently.
• Provide administrative support for platform operations to ensure seamless workflows.
• Maintain accurate records and documentation using case management tools like Salesforce.
• Collaborate with team members to improve operational procedures and enhance user experience.
• Offer courteous and detail-oriented customer service, even in high-pressure situations.
• Adapt to multiple tasks simultaneously while maintaining attention to detail.
• Strong verbal and written communication skills.
• Proven ability to manage multiple tasks and adapt to interruptions.
• Familiarity with case management tools; Salesforce experience is a plus.
• Previous customer service or call center experience required.
• Experience in the post-secondary education industry is advantageous.
• Bachelor’s degree preferred.
• Ability to travel up to 10% of the time.
• Proficiency in Spanish for business communication is highly desirable.