Director, Relationship Management - Diversified Industries

Commercial Sales & Service Manager

Facilitates growth for the Bank through business development and management of key client relationships. Maintains an outstanding and continuous record of significant revenue generation from sales and syndications.

Responsibilities include :

• Acting as an escalation point for complex client issues, using strategic problem-solving to resolve conflicts and maintain strong client relationships.
• Leading the structuring of high-value, complex deals, and credit approvals, ensuring alignment with client needs.
• Overseeing credit approvals and driving pricing coordination, acting as the primary client advocate to ensure alignment with client needs and bank objectives.
• Driving negotiations for high-value, complex transactions and credit approvals, ensuring deals are structured to meet client needs.
• Managing high-value client portfolios, driving cross-selling, retention, and profitability.
• Implementing cross-selling initiatives, driving client engagement and successfully transitioning opportunities into revenue-generating sales.
• Leading market coverage strategies to expand portfolios, identify opportunities, and align with business goals.
• Representing the bank at industry forums and conferences, leveraging insights on trends, competition, and emerging products to drive strategic decision-making.
• Engaging with senior leadership and cross-functional teams to align strategies, address client needs, and drive holistic business solutions.
• Delivering reports to the bank's leadership on team performance, client satisfaction, market trends, and key strategic initiatives, delivering insights that inform corporate strategy.
• Driving strategic advisory on loan products, options, rates, terms, and collateral requirements, ensuring tailored solutions that align with client needs and business objectives.
• Building and maintaining strong long-term relationships with the bank's high-value and strategic clients, providing strategic advice on financial solutions and ensuring exceptional service and partnership.
• Structuring deals, securing credit approvals, negotiating high-value transactions, and identifying opportunities for cross-selling.
• Analyzing market trends, client industry developments, and competitive positioning to inform client solution strategies and optimize client satisfaction.
• Working closely with internal teams and stakeholders to define products, solutions, and strategies that best fit clients' needs.
• Identifying share of wallet opportunities.
• Leveraging analysis tools to nurture and grow a portfolio that exceeds ROE thresholds and evaluates client returns on a proactive basis.
• Ensuring adherence to regulatory requirements, internal controls, and compliance policies in all aspects of relationship management, mitigating risk and maintaining service standards.
• Operating at a group / enterprise-wide level and serving as a specialist resource to senior leaders and stakeholders.
• Applying expertise and thinking creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implementing changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed.

Qualifications :

Advanced level of proficiency :

Expert level of proficiency :

Salary : $122,400.00 - $228,000.00

Pay Type : Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.