Director of Operations

Job Description

Job Description

Overview

Company Overview :

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

Job Description : Job Description

Allied Universal® is hiring a Director of Operations. As the Director of Operations for a dedicated client account with multiple locations, you will lead a team of onsite Account Managers to ensure consistent service excellence and client satisfaction across all sites. Your leadership will drive the performance of Security Professionals through strong employee engagement, strategic oversight, and alignment with our iCARE Leadership model. By cultivating a unified approach across all locations, you will help our client achieve a secure, compliant, and professional environment while building a high-performing team culture that makes Allied Universal an employer of choice.

RESPONSIBILITIES :

Dedicated Client Leadership & Multi-Site Operational Excellence

• Lead and mentor a team of Account Managers exclusively assigned to a single, high-profile client with a multi-location footprint. Provide strategic guidance, coaching, and recognition while fostering a culture of accountability and professional growth across all sites.
• Cultivate a strong, collaborative partnership with the client's leadership team by gaining a deep understanding of their evolving security needs, priorities, and organizational culture. Serve as the key point of contact to ensure ongoing alignment and satisfaction.
• Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
• Analyze, report and drive operational metrics and KPI's using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
• Identify site-specific and enterprise-level security risks, and develop customized protocols, training initiatives, and emergency response plans to enhance readiness and resilience across the client's locations
• Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries

Financial Performance and Growth :

By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.

QUALIFICATIONS (MUST HAVE) :

PREFERRED QUALIFICATIONS (NICE TO HAVE) :

BENEFITS :

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Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship / association with a protected veteran, or any other basis or characteristic protected by law. For more information : www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and / or employment process, please contact our local Human Resources department. To find an office near you, please visit : www.aus.com / offices.

Requisition ID

2025-1438027