Couchbase Database Administration

KLC Consulting, Inc.

Requirement for : Couchbase Database Administrator (2 Positions) Tallahassee FL

Contact : Maggie Manning : ,

Client : FSU Northwest Regional Data Center, 2900 Apalachee Parkway, Tallahassee, Florida, 32399

Term : November 1, 2025 through June 30, 2026

Closes : September 30, 2024 by 9am EST

Overview

NWRDC provides utility computing services to educational / governmental communities and maintains a 24 / 7 / 365 Tier III data center. The mission is to provide consistent and secure computing power, expert support, creative, innovative solutions, and continuity of service.

Scope of Work

A. Service Delivery

Provide support, on-going maintenance, and required modifications to database applications already in production.

Work with agency customers to develop and implement a process to receive data and disperse it to the appropriate internal applications, adhering to all State of Florida security guidelines.

Assist in designing the Database Architecture and Strategic plan for agency customers.

Provide research and analytical services for new projects as they emerge.

Develop protocol for implementing existing and newly developed Database applications within the existing environment.

Implement changes to existing and newly-developed Database applications when authorized and in accordance with Agency Change Management / Service Request procedures.

Create technical documentation associated with projects upon request.

Conduct Pilot projects and research new technologies to support current or new processes as needed.

Create complete and accurate project documentation.

Develop timelines as requested.

Evaluate and recommend improvements to systems and / or processes as requested.

Evaluate system tools and determine their usefulness to the Agency and its customers environment.

Maintain accurate and detailed accounting of hours worked and tasks completed for each project.

Mentor junior and journeymen Database Administrators.

Work within the constraints of the Agency policies on security, privacy, and procedures.

Support and comply with all Agency policies and procedures.

Document work activities through Agency Change Management, Service Desk and Cost allocation procedures.

Reporting for emergency duty is required as part of this position. Emergencies may occur at any time and create varying degrees of damage, human suffering, injury, death, and property damage or destruction. The NWRDC, along with many other local and state agencies, has responsibilities before, during, and / or after emergencies. In the event of an emergency, unless Consultant is granted a temporary exemption from emergency duty, Consultant may be required to work before, during, and / or beyond normal work hours or days to perform emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Other tasks as directed by Platform Manager.

B. Internal Processes & Support

Follows all established team processes and procedures

Facilitates product purchases and maintenance renewal efforts

Develops documentation for support processes, systems, and procedures

Participates in the change management process

Tracks time for Professional Services billing purposes

Provides second-level technical support assistance to internal and external customers

Maintains security, confidentiality, and availability of systems

Monitors Service Desk ticketing system and responds appropriately based on published time expectations

Must be available for on-call and / or overtime duties as required

Participates in Computer Security and Incident Response Team (CSIRT) and Continuity of Operations (COOP) events, where required

Develops quality control methods for ensuring platform output meets standards

Work Schedule

Weekly billable hours not to exceed 40 hours, unless prior written approval is provided by NWRDC.

A five (5) day regular work schedule will be mutually agreed to in writing, unless prior written approval is provided by the Agency. Work hours are : Monday through Friday, Normal Business Hours, but may include after hours, nights and weekends.

On call will be required and schedule will be discussed when preparing monthly On Call schedules.

Work Location

The work location will be at 2900 Apalachee Parkway, Tallahassee, Florida, 32399, and for disaster recovery purposes, in other offices located throughout the southeast.

The position will work within the Enterprise Database Team for Highway Safety and Motor Vehicles.

Telecommuting may be allowed with written approval by the Agency.

Security Check – Agency will perform a CJIS background check; which shall be completed before the Consultant commences work at the Agency.

Disqualifying Offenses

If at any time it is determined that the candidate / consultant has a criminal misdemeanor or felony record within the last six (6) years, the vendor is required to remove that person from any position with access to State of Florida Data. The disqualifying offenses are :

• Computer related or information technology crimes;
• Fraudulent practices, false pretenses and frauds, and credit card crimes;
• Forgery and counterfeiting;
• Violations involving checks and drafts;
• Misuse of medical or personnel records; and
• Felony the

Response Requirements

Resume – Resume of the person(s) proposed to fulfill the requirements of this RFQ, for each position where a contractor s employee is proposed.

Exhibit E Form, Resume Self-Certification Form (Attached)

Education, Experience, and Skills Matrices (Below)

References – Three (3) business references for each contractor s employee proposed

Coinbase DBA Education, Knowledge, Skills, and Abilities Matrix

Education / Degree Date of Graduation University / School

Preferred Knowledge, Skills and Abilities Years of Experience Year Skill Last Used Skill Level (See Below)

| 4 – 10 years experience Couchbase Database Administrator.

Required Knowledge, Skills and Abilities Years of Experience Year Skill Last Used Skill Level (See Below)

| 1. Database Management / Administration Install, configure, administer, and support Couchbase Server instances, including NoSQL data storage and retrieval |

| 2. Performance Optimization Monitor and maintain database / bucket health, identify performance bottlenecks, and implement sound solutions to improve database / bucket efficiency. This includes Couchbase Index creation, Management, Tuning. |

| 3. Capacity Planning Plan and manage database / bucket capacity to meet current and future needs, including storage, memory, and processing power. |

| 4. Backup and Recovery Define and implement robust backup and archival strategies to ensure data integrity and enable quick recovery from failures |

| 5. Security Implement and maintain database security measures, including access control, encryption, patching, and auditing |

| 6. Troubleshooting Diagnose and resolve database / bucket issues, including performance problems, errors, and security breaches |

| 7. Collaboration Work with end users and developers to understand their needs, design database / bucket schemas, and troubleshoot issues related to data access and manipulation |

| 8. Automation Automate routine tasks, such as backups, monitoring, and maintenance, using scripts and tools |

| 9. Documentation – Maintain clear and up-to-date documentation of the Couchbase Server environment, including configurations, procedures, and troubleshooting steps. |

| 10. Replication Managing of Cross Data Center Replication of the Couchbase environment (XDCR) |

| 11. Upgrades – Performing SDK libraries, kernel, and operating system upgrade of our Couchbase environment. |

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