Associate Director, Financial Aid Counseling

Associate Director, Financial Aid Counseling

Position Number : 000198

Full Time or Part Time : Full Time

Anticipated Recruitment Range : $54,249 - $87,184

Position Type : Non-Faculty

Job Category : Non-Faculty Instructional & Research

Organizational Unit Overview :

The Office of Student Financial Aid is to offer a comprehensive financial aid program that attempts to meet the financial needs of all university students, utilizing aid programs from all sources students are believed to be eligible, designing financial aid packages in ways which assist students in achieving a quality education and support their academic objectives. Further, to remain eligible to participate in all available funding sources by maintaining compliance and providing data to funding sources and campus partners.

The Office of Student Financial Aid at East Carolina University is responsible for administering and processing all Federal, State and other financial aid programs for students enrolled at ECU.

Job Duties :

Administration of the entire endeavor is the responsibility of the Director and other senior administrators (Associate and Assistant Directors). The size and complexity of the ECU Office of Student Financial Aid, the Financial Services Call Center require several Associate and Assistant Directors. Each Associate Director has substantial independent administrative authority and discretion within the specific area of responsibilities assigned to the position. This position supervises the Counseling staff, the Reception team, and the Manager and oversees the operations of the Financial Services Call Center.

Routine financial aid decisions are made at lower levels than that of Associate Director. However, the Associate Director has the authority to determine financial aid eligibility and to commit the institution to a financial decision independently, or on appeal from students or parents, based on the applications and information collected. Typically, the Associate Director reviews and decides the most complex or difficult cases upon referral from Assistant Directors.

35 %This position supervises the work of the Counseling staff, the Reception team and supervises the Manager and oversees the operations of the Financial Services Call Center; participates in the writing of Procedures, Rules, and Regulations for compliance with current state and federal regulations; conducts training for staff as new PRRs are identified. Oversees daily operations for Reception team (who work front desk and respond to all emails to the FinAid@ecu.edu email account) and Financial Services Call Center staff – both of which are ‘entry points’ at the University and require both great sensitivity and ‘expert generalist’ staffing. This position is highly visible on campus and across the state because it engages in many of the speaking / outreach events. The position is responsible for overseeing more than 80 outreach events or speaking events annually.

35% This position is responsible for Customer Service. Customer Service encompasses all levels of direct and indirect communications, ensuring excellence in all interactions with students, parents, faculty, staff, and the community at large. The Associate Director works with the Financial Aid Office website, social media web presence, email inquiries to the FinAid@ecu.edu office email, general inquiries, the Financial Services Call Center, and inventories and orders all printed materials for students and parents.

20%The Associate Director, Financial Aid Counseling writes all presentations and trains counseling staff on presenting material. Coordinates all outreach efforts and assigns counseling staff to represent the Financial Aid Office at events on campus and across the state.

10%This position may be asked to represent the Director during its absence at all levels of the University, including but not limited to, interactions with the Associate Provost for Learner Operations; campus constituencies, including faculty, staff, students and parents; and officials of state and federal agencies. This position represents the office on key University committees and task forces.

This position is contingent upon available funding.

Minimum Education / Experience :

Master’s degree and four years of related experience; or will accept in substitution, a Bachelor’s degree and six years of experience in financial aid.

License or Certification Required by Statute or Regulation :

N / A

Preferred Experience, Skills, Training / Education :

• Three years’ experience in the role of counselor or Assistant Director (with program responsibilities)
• Ability to demonstrate a clear understanding of federal rules and regulations
• Strong grasp of ethics considerations
• Ability to explain complex data
• Supervisory experience as this position supervises a large number of staff
• Ability to develop, coordinate, and deliver training to staff

Special Instructions to Applicant :

East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information online.

Two to three original letters of reference are required for employment. Please be aware that if selected as a candidate of choice, an automatic e-mail will be sent to the individuals entered in the References section of the PeopleAdmin applicant tracking system. Letters of reference submitted via the PeopleAdmin applicant tracking system will be verified and considered towards meeting this requirement.

Applicants must be currently authorized to work in the United States on a full-time basis.

Additional Instructions to Applicant :

In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education / experience, if applicable.

Job Close Date : 10 / 28 / 2025

Open Until Filled : No

Initial Screening Begins : 10 / 22 / 2025

To apply, visit https : / / ecu.peopleadmin.com / postings / 89025

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