Office Specialist 2

Office Specialist 2

Love helping people and keeping things organized? Join a team that values your attention to detail and your heart for service! Apply today for this Office Specialist 2 and be the connection that helps our communities access vital services.

Summary of Duties

As an Office Specialist 2, you will :

• Work at a fast-paced reception desk and front office area to answer phones and greet the public. Provide information about services available. Ask clarifying questions to determine the best person to receive phone calls, assist consumers or refer to other community service agencies. Assist people calling in via the Relay.
• Assist applicants with electronic applications and paperwork, checking for accuracy and completeness. Answer applicant questions regarding community programs and resources.
• Issue EBT cards and execute EBT process accurately including narration in case and appropriate electronic coding. Maintain logs and reconcile issuances daily.
• Provide temporary medical cards for clients as requested.
• Review applications, SSD 736 In-Home Services Enrollment, and I-9 form, for completeness, determining the need for additional information.
• Keep the reception area neat and clean; replace brochures and informational materials. Order to maintain supplies of such. Put up closure notices for holidays. Monitor lobby activity and building access; do not allow unknown persons into the work area and alert the supervisor of any disturbances in the reception area immediately.
• Create Plan of Care lines for in-home contract agencies payments. Process prior authorizations for Home Delivered Meals Program, Emergency Response Systems and Community Health Supports RN (CRNs) payments.
• Gather, sort, prepare all incoming and outgoing office mail. Upload and create tasks in ONE for incoming mail. Process undelivered returned mail, notify workers and resend returned mail to clients when appropriate.
• Accurately receipt-in all money submitted to the branch office and process appropriately.

Minimum Qualifications

Essential Attributes

We are looking for candidates with :

Working Conditions

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

Background Checks and Requirements

Benefits

Employment Preference

Veterans' preference

General Information

Contact Information

Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or Job-specific questions.

Please include the job requisition number : REQ-188921.